A/V Support Specialist

Job Description

AV Support Specialist is responsible to set up, operate and support equipment used for classrooms, exhibitions, conferences and multimedia presentations in United Arab Emirates University. The role as an Audio Visual support specialist in UAEU is to be a mature, highly skilled support person, who is competent to efficiently and professionally deliver diverse audio visual, videoconferencing and educational AV Technology services to all UAEU community. Position is also responsible for operating and supporting equipment that is used to record and display live classes, events, such as a live conference. Individual will support day to day operational activities for UAEU smart classroom, and collaborative technologies in a multi-campus environment. oExemplify and promote Extreme Customer Service to users and co-workers.oTo maintain, set up, breakdown, store and operate a variety of audio visual equipment offered to users at the UAEU for their daily classes and various diverse events and meetings.oSet up, operate and install equipment such as smart boards, microphones, sound speakers, video screens, projectors, recording equipment, connecting wires and cables, sound and mixing boards for events and functions such as concerts, sports events, meetings and conventions, presentations, news and educational conferences.oOperation of equipment and controls during classes, rehearsals, live shows, conferences and exhibitions.oConfer with manager to establish cues and directions, Create and install custom lighting systems, Work with computer-controlled lighting systems , Monitor sound feeds to ensure quality, Mix sound inputs and feeds, Switch video input sources from one camera to another, Determine filming sequences and camera movements, Compress and digitize audio and video data and perform other relevant duties on location. oDiagnose and correct client side media system problems, Send in equipment for repairs as needed, Clean audio and video equipment and store properly, Ensure the safe transfer and shipment of equipment.oWork with associated support teams from vendors, and other business units on the design, build out and ongoing usage of AV infrastructure. oFollow established procedures and processes to address room and equipment issues.oEvaluates decisions through the eyes of the customer, builds strong customer relationships and creates processes with customer viewpoint.oActively generates process improvements, supports and drives change and confronts difficult circumstances in creative ways.oAnalyze any situation, determine the best course of action and deliver results.oConduct audits of equipment as part of the development of facilities and upgrade plans, supply and purchase recommendation.oMaintains the functionality of the equipment by properly cleaning and maintaining the equipment even if that means minor repair. oTo ensure all work is performed according to the agreed standards and that quality techniques are practiced. oProvide service updates and reports to senior management as required.oResponsible to adhere with all information security policies and procedures of the University.oOther duties as assignedoTechnical diploma in engineering, communication, electronics or any relevant major.oShould have at least current Two to Three years of experience in enterprise A/V Infrastructure, preferably in academic institution.

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