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UAE National | Mechanical Technical Advisor | Al Futtaim Automotive | Ajman

1.00 to 10.00 Years   Ajman, United Arab Emirates   15 Oct, 2021
Al Futtaim Group
1 Jobs Openings
Job LocationAjman, United Arab Emirates
EducationNot Mentioned
SalaryNot Mentioned
IndustryAccounting
Functional AreaNot Mentioned

Job Description

The primary function of the Technical Advisor (TA) is the symptom confirmation, diagnosis & repair of complex customer vehicle concerns based on direct interaction & road test with the customer, to identify the location, source and magnitude of the customer complaint.?Job Context:The Technical Advisor role will report to the Workshop Manager. This role is specifically designed to interact with customer that experience technical issues. A very knowledgeable role in terms of technical issues to resolve and fix with proper diagnosis.?

  • Diagnose difficult technical concerns?
  • Offer technical solutions and report to enhance products and services?
  • Manage complaint and filter best technical solution for customers?
  • Analyse technical trends and work in conjunction with National Technical Leader to resolve difficult diagnosis.?
  • Report all findings to Workshop Manager and Service Manager.?
  • Ensure DMT?s are mentored on difficult diagnosis?
  • Advise on branch technical requirements and solutions?
  • Engage with SGA to ensure that we advocate am environment of continuous improvement?
  • Ensure FIX IT RIGHT is adopted as a culture within the teams they support?
  • Study warranty trends and advise of BFTR submission?
  • Below are the job responsibilities:
  • To maximize the sold hours from technical operations to meet the revenue performance objectives by supporting the Workshop Manager in target setting and achievement of his/her direct reports.?
  • Ensure and monitor optimal capacity of resources of the direct reports to deliver Total Quality Management.?
  • To constantly evaluate through performance management all direct reports to support the development and growth.?
  • Identify areas of continuous improvement within the workshop operations to create a more efficient and safer workplace by supporting the Workshop Manager to promote Kaizen culture?

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