hireejobsgulf
Register for Job

Service Advisor - Commercial Vehicle | Al Futtaim Motors | Ajman

1.00 to 10.00 Years   Ajman, United Arab Emirates   27 Jul, 2021
Al Futtaim Group
1 Jobs Openings
Job LocationAjman, United Arab Emirates
EducationNot Mentioned
SalaryNot Mentioned
IndustryAccounting
Functional AreaNot Mentioned

Job Description

About the Position:We are currently looking for technically competent & performance driven?Service Advisor?to work within our Commercial Vehicle Division in Al Futtaim Motors in Ajman.?As Service Advisors you are the first contact for customers in the Workshop, you will maintains customer relations to ensure an end-to-end engaged Aftersales customer journey, that leads to revenue achievement & customer retention.?As part of our Service team, your key responsibilities are as follows:

  • Build long-term relationships with customers to ensure customer retention & loyalty.
  • Achieve financial objectives by upselling & discount control, to meet monthly revenue targets.
  • Actively engage with the customer through consultation on customer needs & service requirements, through the whole service process, in order to ensure vehicle is fixed right the first time.
  • Coordinate with the Production Team to ensure timely progress update of Vehicle to customers at all times to keep the customer informed and to maintain the on-time-delivery commitment.
  • At the time of delivery (of the vehicle), ensure that the customer is provided detailed explanation of all work performed & cost associated with those repairs, for the customers to understand the value-addition of services rendered by the business.
  • Effectively manage customer complaints to satisfactory closure of all complaints, to sustain & improve the Customer Service Value & Net Promoter Scores.
  • Active compliance to all Standard Operating Procedures, Company policies & Distributor Programs to ensure consistency in the customer experience.

Keyskills :

APPLY NOW

Related Jobs

© 2023 HireeJobsGulf All Rights Reserved