| Job Location | Ajman, United Arab Emirates |
| Education | Bachelor's degree / higher diploma |
| Salary | Not Mentioned |
| Industry | Non-profit Organization |
| Functional Area | Not Mentioned |
To provide first level technical support to end users for all desktop/laptop issues related tohardware and software thereby providing effective desk side support to users.2. To coordinate with IT Helpdesk to resolve user hardware / software issues ondesktops / laptops3. To resolve minor problems related to network printers and escalated major printer issues4. To provide Level 1 application support on all Port Applications to ensure smooth functioningof the same5. To interact internally/externally with all end users and customers on a daily basis to achievedepartment/work unit goals and initiatives6. Assist in creating operational documents, training materials, help subsystems, userdocumentation and technical project documentation, as required and makerecommendations on technical issues for process improvement.7. Assist in maintaining documentation of infrastructure procedures, operation instructions,user manuals, quality assurance program & IT Standards, policies for future reference andretrieval.8. To provide daily status updates on helpdesk issues / requests and calls attended tomanagement for review and decision-making.9. Checks and monitors appropriateness of environmental conditions for the machines and devices in the Service Rooms (UPS, A/C, etc.)10. Any other ad hoc administrative duty as requested by the Line Manager or Management staff.Job Type: Full-timeJob Types: Full-time, Permanent
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