Head of Human Resource Operation

Job Description

SUMMARY OF FUNCTIONS:The Head of HR Operations is responsible for planning, organizing, identifying, and managing the delivery of HR operations through implementing HR Programs, systems, processes, and services. Maintains consistent communication with all levels of AU faculty and staff to have an effective level of business understanding, assessing and anticipating the HR needs of colleges and offices and seeking to develop integrated HR solutions. Leads daily operations delivery across AU and ensures adequate and timely service delivery. ESSENTIAL DUTIES & RESPONSIBILITIES: Identifies and contributes to the development of comprehensive employee relations strategies and plans, and monitors implementation to improve the organizational climate and create the desired organizational culture; Maintains effective employee relations policies and practices, ensuring that staff are treated fairly and impartially within AUs policies; Ensures regular communication with faculty and staff, receives and addresses grievances, suggests corrective measures to ensure smooth operations and enhance employee morale; Leads the effective management of the onboarding as well as the off-boarding process of AU employees by ensuring timely clearances and settlement of dues to facilitate a smooth exit from the organization; Manages payroll information by designing systems; directing the collection, calculation, and entering of data; Oversees the payment of employees by directing and reviewing monthly payroll; Ensures the maintenance of payroll records by reviewing and addressing changes; and maintains accurate employee records of job titles, compensation, grades, office/college, transfers, etc.; Handles AU Health insurance policies, providers, coverage, payment, and related employee issues; Leads and manages the effective implementation of general services (visa application, cancellation) to employees promptly Implements strategies that will serve as a link between HR and other colleges and offices; Recommends the HC budget, and monitors financial performance versus the budget Participates in the identification, sourcing, evaluation, negotiation, and selection of HR service providers, in coordination with the Director of HR to facilitate the selection of services by defined standards and procedures, ensuring optimum protection of AUs business interests. Ensures HR records are updated and maintained as per the requirements of Local and international accrediting bodies. Provides prompt and accurate information and reports when requested by internal or external stakeholders. Identifies employees issues and trends within the University and works with key stakeholders to formulate and implement solutions. Ensures the timely and efficient production/revision of contracts, amendments, and HR documentation. Manages out any issues that might delay the processing of Faculty and staff HR requests, respond to their inquiries, and/or resolve complaints promptly. Leads HR projects like satisfaction surveys and employee welfare activities and events Performs other related duties or assignments as directed.QUALIFICATIONS & EXPERIENCE: Bachelors degree in Business Administration, Human Resources Management, or equivalent. Minimum 7-10 years working experience in HR operations role, 3 of which at the managerial level. Experience with Human Resources Information Systems including Payroll, Employee Self Services (ESS) learning, and performance tools International recognized certification e.g. CIPD, SHRM, PHR, SPHR is preferredKNOWLEDGE & SKILLS:Good knowledge of UAE labor legislation. Ability to be equitable, confidential, and consistent in complex situations. Demonstrate effective organizational skills, human relations, and communications skills. Ability to deal with highly sensitive and/or confidential information and issues. Develop and implement departmental human resources policy and procedures. The general office is administrative and secretarial skills. Excellent written & spoken command of both English and Arabic languages. Proficiency in using computer and Microsoft Office packages.WORKING CONDITIONS: Work is normally performed in a typical interior/office work environment. No or very limited physical effort is required. No or very limited exposure to physical risk.SUPERVISION: Reporting to: Director of Human Resources Subordinates: HR Employee Relations and Payroll Staff.

Keyskills :
knowledge of UAE labor legislationequitable confidential and consistent in complex situationsExcellent written spoken command of both English and Arabic languagesGeneral office administrative and secretarial skills

About Company

Ajman University was established in 1988 as the first private university in the GCC, Ajman University (AU) also was the first university in the UAE to admit expatriate students. Our institution continues to be a pioneer in inclusion, innovation, and social impact. In 2020, Ajman University became one of the worlds first six higher education institutions to receive global accreditation from the Quality Assurance Agency (QAA), the UK?s independent body and a global leader in quality assurance for higher education.
2023 QS World University Rankings lists AU as one of the top 651-700 universities globally, with the 4th most international students and 7th most international faculty among institutions worldwide! For employer reputation, AU is ranked 2nd best in the UAE among private universities and 3rd best among all UAE-based universities.