Associate.Customer Care.Aster Medical Centre - Ajman

Job Description

JOB DESCRIPTIONOur Story:Aster DM Healthcare Limited is amongst one of the largest private healthcare service providersoperating in GCC and an emerging healthcare player in India. With an emphasis on clinical excellence,we are one of the few entities in the world with a strong presence across healthcare through our 29hospitals, 120 clinics and over 371 pharmacies in 7 countries including India. Our core strength lies inour 25,000 plus dedicated employees spread across the globe. We strive to create an environmentwhere we share ideas, support each other, & celebrate our successes.Your Role:As a Customer care executive, you will be the first point of contact of the patients at the Aster Clinicsand will be responsible for first level of query handling, registration activities and providing properguidance to the patients.Your Responsibilities:As Customer care executive, your typical day may include the following:Patient Registration:. Welcome & greet patients & ask query of the patient as per set checklist & company procedure.. Patient demographic data and accurate eligibility are entered in the HIS registration modules.. Help in Registration form & Insurance form fill up. Check the patient category - Insured Patient, Corporate Patients (check the staff list), HMO,general patients and inform them about their payment mode.. Assist patients to complete all necessary forms and documentation including medical insurance.. Ask about problem of the patient and refer to the concerned doctor (in consultation with theNurses if required). Send patient to concerned counter. Assist patient if required in reaching to the counter. Handover Patient Registration Cards to the patients after patients attendance confirmed in theappointment module.. Ensure soft copies of emirates ID and insurance card (if applicable) uploaded and tagged to thecorrect patient EMR.. Ensure financial consent signed from the patient or legal guardian and uploaded in the EMR.Appointments:. Book appointments over phone as well as through walk ins and confirm their attendance in HIS.. Promote Aster packages as per the patients ability & need.. Update patients about the waiting time.. Schedule patients according to the doctors availability.. Ensure no-shows are contacted and rescheduled accordingly.. Check doctors appointments calendars are created and updated.Patient Relations:. Act as first level of Problem Solving and grievance handling of patients.. Maintain cordial patient relations.. Ensure patients are informed if a doctor is running late or called out.. Ensure reception area is well maintained, neat and clean.. Ensure all standard protocols set by organization are maintained.Insurance Coordination:. Check with Insurance Coordinator for cases requiring approvals.. Coordinate with Symphony for insurance related matters.. Check with Insurance Coordinator the status of the Insurance card produced by the patient.. Check with the Insurance coordinator about the packages covered.Education & Experience:. Bachelors degree in any field.. 2-3 years of experience as Customer care executive in Healthcare, Hospitality, Aviation or Retailsector.. Good communication skills.. Flexibility to work in shifts.. Demonstrate good customer handling skills.Our Benefits & Culture:At Aster, We Care. We strive to create meaningful & purposeful experiences for our employees. As partof our team, you can contribute to giving back to society. Around the world we employ discoverers, andencourage bold innovators.Aster DM Healthcare is an Equal Opportunity Employer. We embrace diversity and respect differencesthat lay the foundation for encouraging creative ideas, building cohesive teams and fostering values andexperiences. Our brands promise of Well Treat You Well deeply resonates with our employees andthe communities we serve.

Keyskills :
Hospitality Retail Aviation Healthcare Customer Care Executive customer handling skills Communication Skills

About Company

Aster DM Healthcare

Job Source: hcdt.fa.us2.oraclecloud.com