| Job Location | AbuDhabi, UnitedArabEmirates |
| Education | Graduate |
| Salary | Not Mentioned |
| Industry | CustomerService / TelecallingIT-Software |
| Functional Area | Not Mentioned |
Service Desk AnalystJob Location : UAEJob Details :?Bachelor?s degree in computer sciences or related fields?2?3 years work experience in service desk/customer services?Experience in IT Service Management and ITIL framework/processes?Experience in handling and managing SLAs?Aware of ITIL Foundation.?Experience in using CRM/ITSM/ticketing tools?Excellent communication skills?Knowledge of Internet surfing, search engines, etc.?Appropriate typing speed: (English ~25 wpm)?Enthusiasm about Abu Dhabi, and knowledge of Emirate growth plans, ongoing events, and general Government services will be helpful.?Network Administration experience (Monitoring, Implementation, Troubleshooting?etc.)?Application support knowledge and experience(SQL, DB) .?System Administration experience (Access management, DNS, email?etc.).
Keyskills :
Experience in IT Service Management and ITIL framework / processes
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