Front Office Supervisor

Job Description

-Work alongside & learn from best in class talent-Opportunity to make a positive impact-A role that offers a breadth of learning opportunitiesOur client is a luxury makeup brand committed to developing innovative products and honoring the beauty in diversity. They are a brand that recognizes the beauty in their differences and empowers one another to be confident and true to oneself. Their mission is to create products that help their community with cosmetic issues they face while also being a source of representation in the beauty industry.The JobYour responsibilities will include:Drive initiatives to improve efficiency and streamline processes for the retail bank.Working closely with internal stakeholders to continuously improve service levels.Providing operational support for the smooth implementation of new products and services.Working closely with risk and the internal audit teams to ensure that the necessary controls are in place.Ensuring operations are in compliance with internal policies and regulatory requirements.Managing a team of 6-10 people.Ensuring Outstanding customer care at all times.Maintaining a friendly, cheerful and courteous demeanor at all times.Courteously and accurately answering inquiries from potential guests and accepts hotel reservations.Responding to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.Using suggestive selling techniques to sell room nights, increase occupancy and revenue.Supervising daily shift process ensuring all team members adhere to standard operating procedures.Training, directing the work of, resolving issues/problems and coaching and counselling the front desk team members to ensure a quality operation.Resolving customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.Adhering to company credit limit/ floor limit policies.Allocating rooms to expected arrivals after checking the guests preferences and special requests.Building strong relationships and liaise with all other departments especially housekeeping, reservations etc.Cross Checking all billing instructions are correctly updatedControlling cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.Supervising the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.Performing other duties as assigned, requested or deemed necessary by management.Ensuring Front office log book nd hotel log book is always updated and actioned upon.Ensuring safety by following guest check in and security procedures and reporting suspicious activity to security, manager, or HOD.Participating in hotel committees and task force assignments.Assisting all departments in servicing the guests during high volume periods.Taking responsibility in the absence of the Duty Manager/Front office managerAs a supervisor you will be a role model, sharing your expertise and continually inspiring the front office team.Ideal CandidateYou have at least 1 year experience including solid experience in a similar role within Hospitality, Leisure, Travel.You are a strong team player who can manage multiple stakeholders.You are a strong mentor and coach who can build high performing teams.You are adaptable and thrive in changing environments.Ref: 4XUL8ZEV6U Company Profile Snaphunt is a specialist recruiting platform that takes the pain out of hiring and job searching.

Keyskills :
SupervisingGoodcommunicationskills