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Customer Service Officer

0.00 to 1.00 Years   AbuDhabi, United Arab Emirates   19 Jan, 2024
Job LocationAbuDhabi, United Arab Emirates
EducationGraduate
SalaryNot Mentioned
IndustryCustomerService / Tele calling Fresh Graduates / Management Trainee
Functional AreaNot Mentioned

Job Description

JOB MANDATE:?Flexible to work at any location of UAE?Only Nepali speaking candidates should apply?Should be a graduate?Should join immediatelyJOB ACCOUNTABILITIES:?Attend counter customers, remittances sending and receiving from any part of the world, issue demand draft, telex transfers, wire transfers and Inter ? UAE money transfer as per their request.?Money & bank transfers to various countries, process and issue third party transactions.?WPS processing and disbursements at site/branch along with Marketing staff. Send and?Receive Inward payment/outward payments and cheques.?Register customer?s transactions complaints, status and general enquiries.?Facilitate New Customer Acquisitions and new Account Openings. ?Facilitate and promote 3rd Party Products sale.?Verification of documents in compliance with AML policy.?Timely and effectively handle queries/concerns of the customers over the phone/counter.?Ensure cash handling is done as per Company policy, and cash balance is accurately tallied and appropriately handled as instructed by the Branch In-Charge.?Assist the Branch IN Charge/Assistant Branch IN Charge in ensuring effective product knowledge sharing.?Prepare/Maintain basic branch reports as applicable.?Assist Marketing team with pick up of site transactions.?Business development as instructed by the Branch IN Charge from time to time.?Ensure effective resolution, documentation and follow-up of customer concerns/complaints. Company Profile Established in 1980, Emirates India International Exchange is among the most experienced exchange houses in UAE with our branches spread across the country. We have evolved with our clients and offer convenient money transfer solutions on technologically advanced platforms. Our strong network of correspondent banks and network partners across the globe makes it possible for us to fulfill every clients? money transfer needs ? whether it is sending money to their loved ones or for highly professional trade and business purposes. The customer-centric nature of our organization paired with our core values of honesty, transparency and integrity has resulted in us refining and nurturing human resources to excel in delivering impeccable service. Our time-tested expertise of over 3 decades reinstates our position as the most preferred money transfer provider with over 33 outlets across UAE.

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