Workshop Supervisor - Toyota & Lexus | Al Futtaim Motors | Mussafah, UAE

Job Description

About Position:?We are currently looking for technically competent & performance driven Workshop Supervisor to work for Toyota / Lexus. Reporting to the Aftersales Manager, you will be in charge of ensuring output of top quality work executed at maximum efficiency from the shop floors. In this role you will manage and lead a team of technical people in allocating workload and managing the day to day operations to drive workshop performance. Co-ordinate with different departments and distributor team ensure Fix It Right process is followed and vehicles are delivered on time in excellent condition.?Your key responsibilities are as follows:?

• Maintain good shop floor efficiency for quick / timely vehicle delivery and good profitability.
• Ensure Technicians? optimum utilization, productivity and efficiency.
• Ensure proper job distribution, control and follow-up so that work is done correctly and as per schedule.
• Ensure quality work for enhanced customer satisfaction and retention by minimizing repeat jobs hence increasing total workshop efficiency.
• Train / coach to improve the ability of the team members and their efficiency.
• Carries out road test before commencing job to confirm the complaint and test (static & dynamic) later to confirm effectiveness of repair.
• Ensure strict implementation of company rules, regulations and procedures (including warranty) within company policies

?Operational performance

• To maximize the sold hors from Aftersales operation to meet the revenue performance objectives through target setting

Fix It Right

• Adherence to FIR program as per Distributor Guidelines & Create a Culture to follow FIR process
• Identify and management of FIR concerns, and set actions to close GAP on set KPI?s
• Submission of branch Field Technical reports as set by Distributors and follow Technical bulletin and service bulletin

Workshop ManagementAttendance

• Ensure and management of attendance of all associates.
• Planning & scheduling and Time clocking
• Plan, Review, Manage and Implement utilization, productivity and efficiency of Technician & wash bay as per Standard Operating Procedure.

Quality Control

• Review and manage quality control and action deviation to ensure reoccurrence through training and coaching.
• On-time delivery of vehicles as per promised delivery time

People Management

• On the Job coaching and identify training needs.
• Conduct performance management review, Individual Development plan and disciplinary action where required
• Promote associate engagement and conduct impact planning session.
• Recruitment as per capacity model.

Vehicle Warranty Repair Management

• Adherence to warranty process, rules and regulations as stipulated to the Principal.

Workshop Inventory

1. Tools and Equipment?

• All tools and equipment?s availability/maintenance
• Ensure all technicians tools and equipment comply as per distributor tool list.
• Review current and assets and recommend replacement and additional equipment and maintenance, Callibration.
• Manage asset disposal.

1. Lubricant and Consumables Stock

• Consumables and wash bay product management
• Monthly Oil and consumable inventory audit.

Projects

• Small Group Activity
• Manage, monitor and promote small group activity and kaizen effort in line with ASM support.
• Special Projects
• Support the implementation of special projects to enhance customer experience, such as transformation and Electronic Vehicle Health Check

Risk ManagementHSSE & 4SHSSE & 4S (Siting, Sorting, Sweeping and Spick & Span)

• Compliance and reporting to HSE and 4s activities
• Manage environmental compliance and ensure proper scrap and waste management
• Process Compliance
• Implementation and adherence to all SOPs, memorandums and commination as issued by Head Office or Principal

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Keyskills :