This role is responsible for leadership of efficient collections and recovery of unsecured credit cards, PL/Secured mortgages, NL, NHL asset products with a view of minimizing NPL?s. Ensure collection targets are met interms of NPL, Recovery and Bucket resolutions.
Formulating and implementing cost effective collection & recovery strategies
Reviewing the collections & recovery strategy regularly and ensure that the collection & recovery techniques change with change in the legal and economic situation in the country
Coach, Train, develop, motivate the team of Collection Managers and assist them to perform to high standards and develop their potential to enhance knowledge-based skills.
Ensure that the budgeted NPL?s, Cash recovery and or provision numbers are achieved
Review the collections strategy regularly and train collectors to ensure that the collection techniques change with change in the legal and economic situation of the country.
? Ensure capacity planning is in place and a load-balancing is done for the unit.
?Remain in constant touch with law enforcement agencies and external lawyers and keep the unit updated on any changes anticipated in the legal scenario of the country
?Provide portfolio feedback on an on-going basis to SVP & Head of Collections for modification of the front end acceptance criteria.
? Ensure low risk Audit rating for the unit.
?Negotiate and work out a best possible settlement with the customers with a win-win approach
? Ensure that the collection process is carried out within the framework of the bank?s code of conduct and keeping in mind the reputation of the bank
?Set up a strong collections infrastructure for recovery of delinquent accounts through empanelment of external collection agencies locally and internationally
