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VP - Business Service Availability Monitoring & Site Reliability

1.00 to 10.00 Years   Abu Dhabi, United Arab Emirates   11 Oct, 2022
First Abu Dhabi Bank - Other locations
1 Jobs Openings
Job LocationAbu Dhabi, United Arab Emirates
EducationBachelor's degree / higher diploma
SalaryNot Mentioned
IndustryBanking
Functional AreaNot Mentioned

Job Description

JOB PURPOSE:Business Services Performance measured in its reliability and resilience is key to be monitored adequately and any degradation arising out of latency issues, any bottleneck., resource shortages, spikes in volume etc. swiftly identified and addressed, to ensure from a customer point of view FAB?s systems are systems of trust, which are always available, reliable, and resilient to support customer serviceabilityAs part of 2nd LoD Monitoring, VP - Business Service Availability Monitoring & Site Reliability will be accountable for ensuring and enabling adequate performance monitoring of critical customer facing business services as part of FAB?s BCM Strategy.KEY ACCOUNTABILITIES:Key Accountability

  • Improve FAB; s reliability and resilience maturity from reactive state to become proactive and establish ability to rapidly diagnose and report issues to business and IT teams
  • Identify Customer critical systems with frequent incidents and enable for enhanced APM
  • Enable Finetuning of APM configurations and Coverage based on statistical performance data
  • Oversee monitoring and reporting of issues to appropriate internal stakeholders during incidents
  • Enable indicators for Problem management by IT, based on data analysed in BSAM
?Job Context
  • Map and Identify Critical Business Services and Dependent business systems
  • Identify with Business, Most critical user journeys for these critical services and flow
  • Identify Critical Network Devices in the sequence flow
  • Tactically enable and increase coverage of systems to be configured in tools and systems for monitoring applications performance and network capacity / performance in the sequence of business flow

Keyskills :

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