Virtual Relationship Manager

Job Description

JOB PURPOSE: To manage and grow a portfolio of profitable borrowing and non-borrowing customer base in defined geographical markets in pursuit of specific sales, service, growth and opportunity targets.KEY ACCOUNTABILITIES: Meet and exceed monthly target objectives across portfolio growth and revenue Focus on activation and management of dormant/inactive customers To be abreast with all policies, products and processes to ensure superior client on boarding experience To proactively participate in Learning, Development and training programmes of the bank in order to be effective sales personnel Ensure strict adherence to all KYC, Compliance policies and other processes as stipulatedJob Context Financialso Manage portfolio of 400-500 customers comprising of customers primarily non borrowing customerso Achieve monthly& annual KPI objectives (Portfolio, Revenue, X-sell and Activations)o Cross sell bank products (New accounts, Assets, Trade, FX and Bancassurance) to increase product penetration across customer portfolioo Refer and upgrade customers to other units within the segment viz. Sales & Coverage RMo Ensure penetration in the market through focus on New to Bank referrals from existing customerso Maintain Daily Sales Reports on business performance for review Customerso Be commercially effective in the role and consistently keep customer/client as focus & ensure excellent customer service by delivering quality client on-boarding experienceo Ensure timely updation of KYC and conduct due diligenceo Ensure thorough knowledge of all product, policies and processes in order to achieve superior client on boarding experienceo Effectvely manage current account excess and account conduct managemento To ensure no mis selling to customers by offering products/services transparently as per customer requirementso Understand and resolve/escalate customer redresses to ensure timely resolution Learning & Growth:o Participate in the assigned People Development and Learning & Development programmes. Take accountability for own development by active enrolment and participation with close coordination with respective Unit Managero To ensure participation in assigned training, Learning & Development programmeso Awareness to competition offerings and offer suggestions to line manager to improve product/ processes Internal Processes:o Ensure strict adherence of prescribed Sales & Compliance processes as per Banks policies.o Adherence to governance & controls to proactively identify, manage and minimize/mitigate potential losseso Adhere to agreed SOPs across applicable areaso Adherence to all prescribed internal processes to ensure satisfactory Audit RatingsHealth & Safety: Adherence to policies, processes, and procedures of the Bank pertaining to Health & Safety.8. FRAMEWORKS, BOUNDARIES, & DECISION-MAKING AUTHORITY: Propose and recommend decisions as per the approved authorisation matrix. Functions within the framework and boundaries of Group policies as well as overall organisational and governance frameworks.QualificationsQUALIFICATIONS & EXPERIENCE: Minimum Qualification Bachelors Degree in Business Administration, Finance, Banking or a related major field of study is preferredMinimum Experience 3 years relevant experience in the Corporate, Commercial or Business Banking in similar positions of managing customer base in the identified target segment.

Keyskills :
Bancassurance Kyc customer service

About Company

FAB, the UAE’s largest bank and one of the world’s largest financial institutions offers a an extensive range of tailor-made solutions, and products and services, to provide a customised banking experience. Through its strategic offerings, it looks to meet the banking needs of customers across the world via its market-leading Corporate and Investment Banking and Personal Banking franchises.
Headquartered in Abu Dhabi, in Khalifa Business Park, the bank’s international network spans over 19 countries, across the world, providing the global relationships, expertise and financial strength to support local, regional and international businesses seeking to do business at home and abroad. In line with its commitment to put customers first, to Grow Stronger, FAB will continually invest in people and technology to create the most customer-friendly banking experience and will support the growth ambitions of its stakeholders across the global network in which the bank operates.