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VIP Service Agent

1.00 to 10.00 Years   Abu Dhabi, United Arab Emirates   02 Jun, 2022
Etihad Airways
1 Jobs Openings
Job LocationAbu Dhabi, United Arab Emirates
EducationNot Mentioned
SalaryNot Mentioned
IndustryOther Business Support Services
Functional AreaNot Mentioned

Job Description

VIP Service Agent VIP Service Agent Location: Abu Dhabi, AE #job-location.job-location-inline { display: inline; }SynopsisIt?s an exciting time to work for Etihad Airways; we?ve grown from a national carrier to a global aviation group, transforming the industry through creativity and innovation.Witha diversified portfolio of products and services, we care about delivering outstanding travel experiences and ensuring that Etihadis always a choice well made. We do this by leading with thoughtfulness, seeking excellence in everything we do, promoting greater wellness and sustainability for all, and working together to shape the future of aviation.If you?re an airline or travel customer service professional who would like to grow your careerin a dynamic environment built on collaboration, wellness and trust ? we invite you to apply.In this role you will work in a shift based environment where you will handle and manage all bookings and related travel journeys for Team?s customer circle VIP, CIP, Khaas/Exclusive membersand Residence.Accountabilities

  • Handle all VIP, CIP, Khaas/Exclusive and Residence bookings, enquiries, and online booking engine support, through application of technical expertise in reservations, ticket issuance and re-issuance
  • Manage all redemption bookings, enquiries and requests related to Etihad Guest for the Team?s customer circle
  • Handle all special requests for Team?s customer circle in coordination with other service delivery areas
  • Manage the entire travel journey related to Team?s customer circle or Residence bookings across the global Etihad network. This task includes strong relationship building with service delivery areas and influencing skills to ensure first class handling
  • Take immediate service recovery decisions and determine quick-fixes to put issues related to guests? travel experience right, and to resolve major and minor issues.
  • Manage guests? email/queue, produce daily shift reports and ensure proper handover of tasks to the next shift.
  • Maintain guests? travel preferences data base and manage the delivery on all their journeys
  • Comply with set standards of inspirational customer service (e.g. quality of speech, call attendance, emails, handling queues, e-mails, etc.) for guests, providing exceptional personalised service to ensure customer confidence, satisfaction and loyalty
  • Maintain data protection and confidentiality for Team?s customer circle, ensuring attention to detail in all bookings.
Education & Experience
  • Education to at least secondary level/ high school graduation is required, preferably with courses in Sabre reservation and ticketing. ?Sales force system is advantage.?
  • Post holder must have 3+ years contact centre experience/customer service experiencewithin the travel industry.
About Etihad AirwaysEtihad Airways, the national airline of the UAE, was formed in 2003 to bring ?Abu Dhabi to the World?. Over the years, we have grown into Etihad Aviation Group, a diversified global aviation and travel company, which is one of the world?s most acclaimed industry brands.Our airline flies to over 84 destinations with a fleet of over 100 Airbus and Boeing aircraft, serving 18.6 million passengers a year and carrying 682,000 tonnes of cargo in 2018..buttontext4848918d20173fe4 a{ border: 1px solid transparent; } .buttontext4848918d20173fe4 a:focus{ border: 1px dashed #005f96 !important; outline: none !important; } .buttontext3e2b577e39b42e2c a{ border: 1px solid transparent; } .buttontext3e2b577e39b42e2c a:focus{ border: 1px dashed #005f96 !important; outline: none !important; }COVID-19 UPDATE: The health and safety of our communities?including our employees and our candidates remains our top priority. From a recruiting perspective we are continuing to identify people for roles with Etihad in anticipation we will be able to hire, however the process may take longer because we are using more virtual recruiting techniques, and start dates may be delayed because of guidance from the governments in the countries we operate in. We appreciate your understanding and flexibility, Stay safe and healthy.

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