| Job Location | Abu Dhabi, United Arab Emirates |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Other Business Support Services |
| Functional Area | Not Mentioned |
ResponsibilitiesAnswer all incoming calls, connect them to the appropriate extension in an efficient, friendly and caring manner according to the Mandarin Oriental standardsWrite down messages accurately for our guests and deliver messages in a timely mannerHandle guests requests for DND (Do Not Disturb) and confidential statusHandle personal wakeup call requests for guests according to the LQA standard and automatic wakeup call requests for group and crew guestsAnswer all guest questions / requests in a friendly and caring manner, take appropriate actions or if needed, refer the matters to the relevant persons to handle. It may be providing information or assistance to make an outside call or handling a complaint, etc.In case of emergency, to handle all communications for the hotel whilst serving as the communication centerKeep a complete record of each DDD (Domestic Direct Dial) and IDD (International Direct Dial) Coordinate with front office reception all telephones charges to ensure they are billed and collected from guestsMonitor TV channels in addition to outlets and public areas music to ensure smooth and proper functioningIn case of emergency, handle all communications for the hotel whilst serving as the communication centerKeep abreast of telephone directory, new staff and leavers, emergency procedures, special promotions and general hotel product knowledgeSkills & requirements Excellent organizational and effective communication skillsA few years experience in the same role in a luxury hotel is required
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