| Job Location | Abu Dhabi, United Arab Emirates |
| Education | Bachelor's degree / higher diploma |
| Salary | Not Mentioned |
| Industry | IT Services |
| Functional Area | Not Mentioned |
General Job ProfileTalabi ITSM Administrator will be primary contact for all administration aspects of BMC ITSM Core Solution 9.x, which comprises of Configuring, Customizing, enhancing and supporting implementation and use of BMC ITSM tool.? Also responsible for taking application support calls and handling day-to-day work in the department/section.Responsibilities????????? Configuring Foundation data, Service desk, CM, AM, SRM, SLM, RKM, CMDB etc.????????? Troubleshoot issues with different modules of BMC ITSM????????? Experience in requirement gathering, Implementation, Customization and enhancements of BMC Remedy. Also documenting and training End User about the features and enhancements of BMC ITSM????????? Building and Maintaining Integrations with other solutions using SOAP API, REST APIs etc.????????? Have good relationship with IT Users and end users to understand and address the queries and problems????????? ?Aligning all processes with ITIL best practices and other industry standards to improve IT operations????????? Complying consistently with policies, procedures and practices and ensuring alignment with the corporate policies????????? Completing and maintaining regulatory requirements including: licensure and certification and other mandatory training within established time framesSupporting Go-Live situations for new functionality, applications or upgrades.? This may involve 24/7 cover on evenings, nights and weekends.????????? Maintaining confidentiality with regards to any information exchanged or received in the current capacity of role in accordance with the corporate policies.????????? Maintaining positive and effective working relationships within the department/division and also with other departments/sections within.????????? Performing any other duties as may be assigned relevant to the basic responsibilities of the role????????? Delivering solutions or escalating complex issues to the Senior Officer as appropriate????????? Monitoring ongoing performance measures for end users????????? Assisting in organizing the implementation of new software patches, new releases and new software packages as needed????????? Prioritizing workloads, establishing time lines to ensuring targeted results and customers satisfaction????????? Consulting with peers, outside vendors, manufacturers or other resources when needed????????? Assisting with training and development of staff (internal trainees)????????? Responding to verbal and written enquiries in a timely manner????????? Collaborating with other members of the team to carry out work smoothly????????? Participating in all team efforts as required
Keyskills :
API ITIL
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