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SME Service Advisor

1.00 to 10.00 Years   Abu Dhabi, United Arab Emirates   17 Jun, 2023
Al Futtaim Group
1 Jobs Openings
Job LocationAbu Dhabi, United Arab Emirates
EducationNot Mentioned
SalaryNot Mentioned
IndustryAccounting
Functional AreaNot Mentioned

Job Description

Overview of the roleWe are currently looking for competent & performance drivenÿSME Service Advisor (On-Site)ÿto work with to join our Toyota team inÿAbu Dhabi.ÿThis role is the representation of the brand & division to the lapsed aftersales SME customers. Main task is to offer specific tailored service pricing and maintains customer relations to ensure an end-to-end engaged Aftersales customer journey, that leads to revenue achievement & customer retention.ÿWhat you will do

  • Build long-term relationships with customers to ensure SME customers retention & loyalty.
  • Achieve financial objectives by selling periodic maintenance & general repairs, to meet monthly revenue targets.
  • Actively engage with the customer through consultation on customer needs & service requirements, coordination with workshops in dedicated region to ensure smooth customer?s journeyÿ
  • Ensure that all customers from the SME aftersales lapsed customer list are contacted, visited, offered with menu pricing.
  • Building relationship with SME Managers & Sales Executives to get the correct contacts in targeted companies (whenever is possible, to do jointly visits)
  • Effectively manage customer complaints to satisfactory closure of all complaints, to sustain & improve the Customer Service Value & Net Promoter Scores.
  • Active compliance to all Standard Operating Procedures, Company policies & Distributor Programs to ensure consistency in the customer experience.

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