SITE Manager(Cerner)

Job Description

Basic Purpose of the role:Responsible for managing and overseeing the development, implementation (including project planning, testing, deployment, issue tracking and resolution etc.) and support of all clinical applications (Malaffi) ensuring these applications are integrated to effectively support the workflow of the clincal staff. Also responsible for monitoring processes and providing direction to the application support staff. Ensuring that clinical applications support the user community needs and ultimately assist the organization in achieving business objectives.Key Responsibilities of the roleDeveloping policies and procedures for the department/section:Contributing to the development, design and implementation of policies, standards and procedures related to the effective management of IT Application Support Recognizing and identifying potential areas where existing policies and procedures require change or where new ones need to be developedPreparing the budget and financial management:Contributing to the development and oversight of capital and operating budgets within established guidelines Monitoring the budget and suggesting recommendations for operational and capital expenditures When applicable, monitoring the monthly variance reports and validating/approving departmental expenditures When applicable ordering hardware/peripherals, supplies, invoice management, purchase order tracking etc.Overseeing end user training:Ensuring all end users are trained on the effective and efficient use of clinical applications deployed in the facility Coordinating end user training including; not limited to, room maintenance, domain availability, delivery of training and creating user guidelines and manuals for applications, escalation of non-attendance to business owners as appropriateVendor Oversight:Monitoring vendor?s performance to enhance service delivery Monitoring outsourced support staff performance and work products against contractual obligations Contributing to vendor contracts discussions Authorizing vendor service calls to resolve application and/or hardware issues Assisting the user community in investigating, evaluating and selecting information technology solutionsEnsuring effective communication and customer service:Ensuring timely and efficient communication to both internal and external customers regarding IT Application Support for new application releases and modifications Communication and escalation as appropriate for planned and unplanned downtimes. Includes communication with BE IT Management and/or Hospital Execitive Management, SEHA Home Office, Cerner Immediate Response Center (IRC) and/or Cerner Application Managed Services (AMS) Participating in facility committees to determine the needs of the user community Holding regular staff meetings to communicate departmental/sectional activity and attend project implementation meetings as necessary Responding to and addressing concerns of the clinician by establishing a network of communicationLocal management of clinical application implementations and support:Recommending the proper mix of people and technology are assembled to maximize support for the facilities applications including Malaffi and/or other clinical applications such as PACS and Coding Overseeing resolution of end user application and software problems escalated from IT Service Desk Works in collaboration with Biomedical Department to plan, implement, and support Medical and Bedside Medical Device (MDI/BMDI) interfaces Developes tactical and strategic plans to continuously improve support for applications Works with clinical informatics to identify transformational and workflow enhancment initiatives Project manages new implementationsManaging the overall working of the department:Managing the overall administration of the clinical applications and the services provided with the help of subordinates Ensures 24/7 (inclduing weekends and holidays) support for the clinical applications Supervising and personally carrying out other related duties as and when directed by the IT Management and deputizing for him/her in his/her absence Implementing suggestions / feedback from internal and external auditorsManaging the team:Participating in human resources activities as appropriate Improving departmental performance through the consistent application of departmental standards Creating a work environment of trust where all employees feel empowered and have the ability to challenge the status quo to improve operations Supervising and directing the activities of other clinical application support staff; assigning, reviewing and monitoring work and recommending disciplinary actions Participate in resource planning and staffing Developing skills of staff under span of control to support clinical applicationsClinical Application Governance:Ensure Business Entity is represented within the Change Control Board (CCB) process (e.g., review of change requests, CCB call participation, testing and sign off activities, etc.) Awareness and review of locally initiated Service Requests (SR?s) Ensure coordination and communication within the Business Entity and with SEHA Home Office for planned/unplanned downtimes and events associated with upgrade activities Responsible for periodic review and updates to the Malaffi Service Management document Ensure Business Entity representation at Enterprise Malaffi meetings

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