hireejobsgulf
Register for Job

Service Advisor (Truck/commercial vehicle) | FAMCO

1.00 to 10.00 Years   Abu Dhabi, United Arab Emirates   18 May, 2021
Al Futtaim Group
1 Jobs Openings
Job LocationAbu Dhabi, United Arab Emirates
EducationCertification / diploma
SalaryNot Mentioned
IndustryAccounting
Functional AreaNot Mentioned

Job Description

Job PurposeThe role is expected to receive customers, note down exactly the jobs required, provide estimate with job explanations, prepare job cards, follow up the jobs in the workshop, take approvals for additional repairs, inform any delays, deliver the vehicle and explain the invoice to customers. This role will be based out of Abu Dhabi and will report to the Workshop Supervisor.?Key Accountabilities:?Receiving Customers

  • Attend promptly and greet with a smile
  • Ask Open end questions and record customer requests without delay
  • Collect accurate symptoms of complaints from the customer for quick resolutions at workshop.
  • Empathise and clarify customer requests
?Repair Order
  • Ensure adequate number of Repair Order as per the business flow.
  • Ensure proper explanation of the content of work in detail
  • Check workshop situation and promise delivery time.
  • Ensure providing proper cost estimate and delivery time to Customer
?Active Delivery
  • Ensure keeping promised time to customers
  • Co-ordination with the workshop foreman to ensure completion of repairs in time and update status to customers?
  • Check and ensure accordance of invoice and work performed.
  • Inform customer after work completion and agree pick up time.
  • Clear explanation of the job done and invoice and guide to the cashier.
  • Deliver the vehicle in person
?Service Revenue Targets
  • Ensure achievement of given revenue targets
  • Promotion of value-added services?
  • Ensure monthly over dues are not more than agreed target
?Customer Satisfaction
  • Obtain high standards of Customer Service Values.
  • Resolution of Customer concerns at the earliest time and ensures satisfaction.
?Job Context
  • Plays a crucial role in achieving budgeted service & other sales revenue targets every month.
  • Responsible for the consistent high CSV scores / AFAG Standards scores
  • Demonstrates Customer handling Skills and interpersonal skills?

Keyskills :

APPLY NOW

Related Jobs

© 2023 HireeJobsGulf All Rights Reserved