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Service Advisor

1.00 to 10.00 Years   Abu Dhabi, United Arab Emirates   11 Aug, 2024
Al Futtaim Group
1 Jobs Openings
Job LocationAbu Dhabi, United Arab Emirates
EducationNot Mentioned
SalaryNot Mentioned
IndustryRetail & Wholesale
Functional AreaNot Mentioned

Job Description

Overview of the roleWe are seeking a dynamic individual to join our team as a Service Advisor. In this role, youll play a crucial part in ensuring customer satisfaction by overseeing the entire service process, from initial inquiry to vehicle delivery. What you will do

  • Customer Engagement: Welcome customers with a warm smile and prompt attention, creating a positive first impression.
  • Effective Communication: Utilize open-ended questions to understand customer needs thoroughly and accurately record their requests without delay.
  • Diagnostic Excellence: Collect accurate information of complaints from customers to facilitate quick resolutions in the workshop, demonstrating empathy and clarity in addressing concerns.
  • Administrative Efficiency: Prepare job cards and ensure adequate documentation of repair orders, maintaining a seamless flow of business processes.
  • Timely Coordination: Collaborate with workshop personnel to manage repair timelines effectively, providing transparent updates to customers and obtaining approvals for additional repairs when necessary.
  • Quality Assurance: Verify invoice accuracy and adherence to agreed-upon work performed, ensuring alignment with customer expectations.
  • Customer Satisfaction: Inform customers promptly upon service completion, providing clear explanations of work performed and associated invoices, and guiding them through the payment process.
  • Personalized Service: Deliver vehicles in person, offering a final opportunity to address any questions or concerns and ensuring a smooth handover.

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