Senior Officer- HNI Cards Processing

Job Description

JOB PURPOSE: To ensure optimum service to the card accounts related to HNI customers. To maintain accurate and timely authorising of the HNI customer requests, while keeping controls on processes.KEY ACCOUNTABILITIES: Policies, Systems, Processes & Procedures

• Follow all relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner.
• Demonstrate compliance to organizations values and ethics at all times to support the establishment of a value drive culture within the bank.

Continuous Improvement

• Contribute to the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.

Reporting

• Assist in the preparation of timely and accurate statements and reports to meet department requirements, policies and quality standards

JOB CONTEXTOperational Delivery:

• Responsible to resolve all HNI queries 24/7 and ensure optimum customer satisfaction Strategic Contribution.
• Ensure the confidentiality of the HNI cards data
• Responsible to process all the HNI & Corporate cards related entries (static, financial.. etc.) in a timely & accurate manner
• Verify all the transactions on HNI credit card by coordination with RM, KCP or the cardholder
• Ensure coordination on HNI card issuance, delivery and activation
• Ensure managing customer relationship efficiently and effectively
• Document Management & Filing / scanning
• Following approved SOP & DOA when processing customers request
• Ensure all requests processed are accurate, error free and as per customer instructions.
• Any other task assigned / adhoc activities to be performed as per line managers instruction

Policies, Systems, Processes & Procedures

• Supporting new initiatives and implementations
• Participating in card related system testing for enhancements and new systems
• Ensure the HNI customers data / documents are protected from the public and secured against fraud by enforcing proper access rights and verification levels
• Provide support to line manager as & when required
• Timely escalation of exceptions / deviations to authorizer
• Ensure necessary checks/ controls are documented / implemented in all processes adhering to Compliance in order to eliminate/mitigate risk and achieve positive Audit ratings
• Ensuring obtain approvals as per bank Delegation of Authority prior to processing requests / entries
• Proactively raise and discuss Operational Issues and new ideas to improve processes with line manager
• Suggest a process improvement to increase productivity and cost effectiveness
• Enhance knowledge by enrolling into training and development course.
• Maintain KPI and Productivity reports
• Banks Values (Knowledgeable, Adaptable, Collaborative, Enterprising and Responsible) are understood properly and practiced & ensure the team is inculcated with FAB Core value and put to practice within the department.

Internal Collaboration

• Coordinates with other units / departments to ensure HNI customers requests are processed within a timely manner

Authorities:As delegated by Specialist / line manager - Card OperationsQualificationsMinimum Qualification

• Bachelors degree or related discipline.

Minimum Experience

• 2 years of experience in a bank with exposure to Cards Operations and Customer Services, with at least 1 year in a similar position

Keyskills :
Cards KPI HNI customer services Compliance Audit operations Sop Productivity Collaboration Doa

About Company

FAB, the UAE’s largest bank and one of the world’s largest financial institutions offers a an extensive range of tailor-made solutions, and products and services, to provide a customised banking experience. Through its strategic offerings, it looks to meet the banking needs of customers across the world via its market-leading Corporate and Investment Banking and Personal Banking franchises.
Headquartered in Abu Dhabi, in Khalifa Business Park, the bank’s international network spans over 19 countries, across the world, providing the global relationships, expertise and financial strength to support local, regional and international businesses seeking to do business at home and abroad. In line with its commitment to put customers first, to Grow Stronger, FAB will continually invest in people and technology to create the most customer-friendly banking experience and will support the growth ambitions of its stakeholders across the global network in which the bank operates.