Senior IT Support Analyst

Job Description

Our client is now recruiting for an Senior IT Support Analyst.You will be directly reporting to the IT Operations Manager.This position will be based in Abu Dhabi.This is a contract staffing role under Manpower for a period of 6 monthsOverviewThe IT Support Analyst is responsible for supervising the support and administration of all aspects of EIA?s technology infrastructure: PCs, laptops, desktop applications, servers, remote access tools, network, telecommunications and audio visual systems. The senior support analyst role is vital in ensuring that EIA?s staff are able to utilize EIA IT services and that these services are running effectively.Key responsibilities and duties

• Team leadership of 1st and 2nd line support and administration of the organization?s standard IT systems and software applications.
• 3rd line support for core server systems AD, Exchange, VMWare, RemoteApp. Windows services.
• Responding to enquiries from staff, helping them resolve hardware or software problems promptly and professionally.
• PC/Server hardware and software installation, upgrades, configuration and maintenance.

• Tracking and maintaining all issues/requests on the call logging system.
• Allocating more complex calls to the relevant IT Support members and liaising with external technical support where problems cannot be resolved in house.

• Assisting in the implementation of EIA technology projects.
• Plan, manage and maintain:

• Microsoft Active Directory (AD) User network access accounts (local and remote) in order to provide secure and efficient access to email, standard and non-standard software and systems.
• AD Security and Distribution Groups, Organizational Units, Group Policy (delivery of EIA standards)

• Microsoft Exchange email system: email accounts, security and mailboxes.
• iPhone and MDM.
• Backup Management of organizational data, reporting, and recovery
• Functional knowledge of Database management SQL Server on windows
• Document storage on the network, file permissions, secure file access, content and housekeeping.
• Ensure delivery of Endpoint protection to all client access equipment.
• Installation of all software to PCs/Laptops using a variety of tools in accordance to the ICT Security Policy
• Software distribution package creation and delivery
• Desktop security using a variety of tools
• Configuration Management of Inventory for hardware and desktop software
• Patching to network equipment and telephones.
• Network printing and scanning.
• Deployment of standard PC/laptop images
• Security tokens and remote access systems
• Monitoring application and systems, note problems and identify performance trends. Taking corrective action, under advice, to improve performance and to avoid problems arising.
• Project management and oversight of operations team organizational goals and objectives.
• Procurement of operational hardware and software.
• Presenting IT proposals to EIA Management Committee with CTO.
• Provide support for various departmental databases and programs (e.g. Bloomberg).
• Support and scheduling of all audio visual equipment, including use of projection and video conferencing systems.
• Promoting effective working as a team member and showing respect to co-workers.
• Contributing to production of standard configurations, documentation and procedures in order to streamline processes and produce efficiencies within the IT department.
• Managing, configuring and Maintaining the servers, PCs, routers, and switches, and VLAN.

• Configuring, Managing, administrating, and Maintaining Networking Equipment.
• Network processing, centralized and distributive network connection.
• Managing, configuring, and administrating DHCP Client/Server
• Analysis of security alerts and Implementation of recommendations for network equipment?s.

• Implementing and troubleshooting cluster and SAN
• Implementing SNMP on devices to allow for network management
• Implementing traffic filters using standard and extended access lists, distribute-lists, and route maps.

• LAN/WAN design and implementation using Cisco routers, hubs, and switches
• Generating reports for IT administrators and business managers to evaluate the efficacy of the security policies in place.
• Responsible for keeping the companys security systems up to date and creating documentation and planning for all security-related information, including incident response and disaster recovery plans.

• Monitoring security access
• Conducting security assessments through vulnerability testing and risk analysis
• Performing both internal and external security audits
• Analyzing security breaches to identify the root cause
• Continuously updating the company?s incident response and disaster recovery plans
• Verifying the security of third-party vendors and collaborating with them to meet security requirements

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