Bachelor in computer science, engineering or equivalent required.
Should have Microsoft Certified IT Professional or Microsoft Certified System Administrator Certification.
8+ years of experience in an IT Desktop Support position providing L1/L2 support in any Large Enterprise & Government Organization.
Must posses hands on experience in managing desktop deployment and software distribution solutions.
Broad range of Desktop, Notebook, tablets, and IP telephony knowledge, having knowledge on Network and Microsoft technologies will be an added advantage.
Extensive knowledge of standard desktop application and operation system especially regarding Microsoft office applications, adobe products, and windows operating system.
Knowledge of Desktop management solution, anti-virus and security system and back up system.
Communication, customer relation skills and the ability to work with a team.
Thorough understanding of ITIL and knowledge of IT Service Desk Procedures.
