Senior Community Manager (Retail)

Job Description

Black & Grey HR is currently representing a leading developer in Abu Dhabi, UAE. Our client is seeking a Senior Community Manager who will be responsible for assisting the Community Management Leadership in planning, budgeting, and coordinating with other departments to improve the efficiency of the facilities.<br /><br />- Collaborating with vendors, contractors, and service providers to optimize both hard and soft facilities management services, thereby enhancing the functionality of retail facilities.<br />- Executing corrective and reactive maintenance activities to meet agreed service level agreements (SLAs) and key performance indicators (KPIs).<br />- Contributing to the development of contract-specific Planned Preventative Maintenance (PPM) procedures, method statements, and risk assessments.<br />- Managing the Defect Liability Period (DLP) to ensure timely reporting and resolution of issues and observations.<br />- Supporting Senior Leadership in technical evaluations for new tenders and capital expenditure projects.<br />- Assisting in managing the Community Management teams budget, recommending budget adjustments, creating project timelines, and ensuring operational excellence within allocated resources.<br />- Managing the operating budget of the Community Management department and maintaining transparent financial records.<br />- Utilizing Facilities Management (FM) software to monitor service provider performance, control costs, and proactively address performance issues.<br />- Monitoring monthly energy expenses and collaborating with service providers to identify energy-saving opportunities.<br />- Maintaining an inventory of supplies, equipment, and materials necessary for seamless facility operations.<br />- Establishing effective communication channels, emphasizing deadline adherence and operational transparency.<br />- Collaborating with store management and service providers to optimize layout and schedule maintenance, minimizing disruptions and enhancing the customer experience.<br />- Promoting customer-oriented service by understanding user needs and ensuring efficient procurement and contract management operations.<br />- Upholding a safe and compliant work environment by adhering to Quality, Health, Safety, and Environment (QHSE) standards.<br />- Staying updated on industry trends, regulations, legislation, and best practices that impact retail facility management operations.<br /><br /><br />Requirements- Bachelors degree (or equivalent) in Facilities Management, Mechanical/Electrical Engineering, Business Administration, or related fields.<br />- Membership in the Institute of Workplace & Facilities Management (IWFM), formally BIFM (minimum), certified membership preferred.<br />- Accredited technical training certifications related to Community Management are an added advantage.<br />- 4+ years of experience in facilities management, with at least 1+ years in a retail environment, preferably within the UAE.<br />- Solid understanding of fit-out work in retail assets.<br />- Proficiency in Facilities Management (FM) software.<br /><br />If you are a dynamic individual with a passion and a proven track record in the Community Management field, we invite you to apply now and be part of our clients forward-thinking team.<br /><br />Benefits- Attractive salary package<br /><br /><br />

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