Organize comprehensive and accurate information to existing and potential customers as regards the product range offered by the hotel, with the aid of the relevant sales resources and sales channels
Maintains good relations with existing and solicits new business production of individuals, group and conference business from travel and trade accounts in order to meet sales targets
Plans sales activities by identifying potential clients, organizing sales calls and sales blitz to develop new business
Fulfil the weekly and annual sales targets as set for all activities and revenue room night and ADR
Promote and cross sell the sister properties and fulfil G-Leads sales monthly target
Negotiates new contracts and renewal in accordance with currant business and price conditions to meet sales targets
Coordinate with Front office, Banqueting and F&B Department all specific guest requirements from travel and trade
To continuously add and update the database of DMC?s, TO?s, group and MICE leads and ensure implementation
To entertain potential and current clients based on business priorities
Conduct educational trips for existing and potential clients and fulfil the Fam Trip and Sales & Marketing SOP
Achieve monthly budget goals and new business targets
Set up and maintain good working relationships with all other areas of the hotel operations
Follow-up with clients before, during and after the function/ event/ stay to ensure repeat business
Ensure any complaints are handled within 2 working days in accordance with S&M SOP complaint handling
Follow-up leads provided by Global Sales Offices
Research and present lost business reports at the weekly Sales Meetings
Attend to SOP of roadshows, trade fair in preparation of pre-show report and business plan, thereafter submitting potential and call reports to Director of Sales
Key competencies:
Degree in Business Management / Hospitality Management
Minimum 3 years work experience in hospitality within luxury environment
Dedicated to meeting the expectations and requirements of internal and external customers
Communicates a compelling and inspired vision or sense of core purpose
Good business acumen
Driven andcan be counted on to exceed goals successfully
Ability to make good decisions, to plan and set priorities
Excellent people skills and committed in developing others
