| Job Location | Abu Dhabi, United Arab Emirates |
| Education | Bachelor's degree / higher diploma |
| Salary | Not Mentioned |
| Industry | Catering, Food Service, & Restaurant |
| Functional Area | Not Mentioned |
We seek a passionate SALES MANAGER for multiple restaurants & coffee shopÿAn ideal candidate would have proven experience as Coffee Shop & Restaurant Manager in UAE handling between 20+ shops.ÿResponsibilities:úÿÿÿÿÿÿManagers make sure day-to-day operations run smoothly and efficiently.úÿÿÿÿÿÿTheir goal is to provide customers with a pleasant experience that lives up to brand standards while protecting profitability.úÿÿÿÿÿÿAs a Manager, the main purpose of the role is to be fully accountable for the restaurants operations while planning, organizing, and leading all processes of restaurant operations to ensure the delivery of a quality food and beverage experience and achieve the highest guest satisfaction.úÿÿÿÿÿÿManage the shop service to consistently meet high standardsúÿÿÿÿÿÿManage 20-30 branchesúÿÿÿÿÿÿMonitor service and food and beverage standards in the outlet ensuring compliance, quality, and consistency while addressing underperformance as necessary.úÿÿÿÿÿÿPlan and lead the special/innovative brand/concept promotions, offers, and activities that generate additional revenue and interest.úÿÿÿÿÿÿEffectively control the flow of customers and the interaction between the front and back-of-house throughout service.úÿÿÿÿÿÿMake recommendations for the modernization of equipment, service methods, and presentation to improve guest satisfaction and profits.úÿÿÿÿÿÿEnsure team members maximize all sales opportunities.úÿÿÿÿÿÿEnsure team members consistently maintain brand standards and high levels of customer serviceúÿÿÿÿÿÿActively engage with guests to obtain feedback and measure satisfaction, and address areas of concern as required.úÿÿÿÿÿÿEnsure appropriate communication processes are established.úÿÿÿÿÿÿAccurately manage all transactions during service.úÿÿÿÿÿÿManage team Member schedules, stock, and wastage levels.ÿGENERAL MANAGEMENT & ADMINISTRATIONÿ-ÿÿÿÿÿÿÿReporting directly to the General Manager / Director of the companyúÿÿÿÿÿÿÿcoordinating and optimizing front- and back-of-house Coffee & restaurant operationsúÿÿÿÿÿÿÿcontrolling operational costs and promoting efficiencyúÿÿÿÿÿÿÿweekly, monthly, and annual financial reportingúÿÿÿÿÿÿÿtaking reservationsúÿÿÿÿÿÿÿtroubleshootingúÿÿÿÿÿÿÿgreeting and advising customersúÿÿÿÿÿÿÿdelivering F&B service to satisfy customer expectationsúÿÿÿÿÿÿÿfostering positive customer relationsúÿÿÿÿÿÿÿdealing with customer inquiries and complaintsúÿÿÿÿÿÿÿHuman resourcesúÿÿÿÿÿÿÿrecruiting, training, and supervising staffúÿÿÿÿÿÿÿmanaging the staff rotationúÿÿÿÿÿÿÿconducting performance appraisals and setting targetsúÿÿÿÿÿÿÿoptimizing workflow and productivityÿÿ
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