Assume complete responsibility for learning from initial orientation and training programs conducted when joining the sales team by the Director of Sales and all sales associates
Constantly gather, understand and apply the knowledge of food, beverage, technical equipment and inter-departmental procedures to the sales and planning process with the client
Maintain an up-to-date planning information portfolio for easy reference in the sales and planning process
Effectively represent the Hotel in all telephone, written and personal contacts with potential, past and current clients with warm and friendly guest contact, an ever-present willingness to assist, and especially an obvious desire to welcome client business to the hotel
Prepare all information-sharing communiques to the client and to other hotel departments precisely and thoroughly and update that information on a timely basis
Assume responsibility for all final preparations prior to the event and on the day of the event to ensure client satisfaction in line with the details of the planning process
Complete all reports on a timely basis as requested by the Director of Sales
Maintain orderly event files recording all vital information on proper departmental forms should another team member be called upon to assist or should an issue following the event need to be substantiated
Bid a fond farewell to all event clients with a personalized letter of appreciation and complete follow up on all outstanding balances.
Cross sell other Mandarin Oriental hotels as appropriate
Follow up all enquiries within 24 hours of receipt and trace and follow up all past, potential and current client files on a regular basis
Follow all department guidelines on the outlining and collection of advance deposits and final payments OR the clear arrangements for credit accounts with the Credit Manager
Assist other professional sales team members with overall team efforts to secure business and to produce all events to meet the expressed wishes and expectations of the client
Meet and exceed personal monthly, quarterly and/or annual sales goals and to assume partial responsibility for the creation of those goals
Focus all personal sales efforts on one specific Market Segment as agreed up by the entire sales team plus minor efforts on the wide range of other market segments being pursued by the team.
Key competencies and requirements
Minimum 2 years experience in hotel sales position within 5 star hotel group or luxury property
Bachelor Degree in Business related discipline or specialization in hospitality management
Dedicated in delivering guest experience
Driven, optimistic with good business acumen
Excellent interpersonal skills and effective communicator
