Manage existing customer, with key responsibility of generating new business;
Plan customer calls and visits to provide the appropriate level of service to existing and new customers with a focus on retaining/expanding existing business relationships;
Understand the activity, business and needs of customers, provide sound information and advice on products and services, and to sell and negotiate win-win solutions with customers;
Plan, monitor and achieve individual and team sales targets (e.g. margin, growth, named customer CVP, and trade debtor target.);
Develop, update, maintain, and communicate the Account Plan;
For new and existing customers, define and regularly review relevant customer relationship, behavioral and differentiated services banding and their sales & marketing plan;
Review & plan customer business, products, service packages, contracts, prices, credit terms, credit limits and debt;
Carry out negotiations with customers, preparing quotations and proposals and agree on all operational requirements (including: price, contract, payment terms and services);
Ensure all service providers carry out the agreed terms; and
Be accountable for own development plan to continuously improve competencies.
