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Sales and Service Delivery Engineer

2.00 to 10.00 Years   Abu Dhabi, United Arab Emirates   21 Jan, 2022
Job LocationAbu Dhabi, United Arab Emirates
EducationBachelor's degree / higher diploma
SalaryNot Mentioned
IndustryMedical & Healthcare Equipment; Medical Hospital
Functional AreaNot Mentioned

Job Description

Proximie is a rapidly growing, Series B funded, mission-driven MedTech SaaS platform that can virtually transport a surgeon into any operating room in the world, to remotely assist, mentor, or train colleagues. Helping scale surgical expertise, from world-renowned hospital theatres to conflict zones, we save lives by sharing the world?s best clinical practice and give every single clinician real-time insights so they can provide optimal patient care to every patient, every time.Founded in 2016 by Dr. Nadine Hachach Haram an NHS surgeon, Proximie is headquartered in London, has offices in Boston and Lebanon and is deployed in over 40 countries around the world today.The RoleAs part of a sustained growth period, there is a need for an experienced Sales and Service Delivery Engineer to join the Proximie team working remotely in Abu Dhabi.Key Responsibilities

  • Work jointly with the Sales team during discovery sessions, events, workshops, and demos to demonstrate Proximie products to prospects remotely and/or on-site.
  • Responding to customer inquiries, scheduling meetings and sales appointments, and following up with customers about their order status.
  • Identifying and understanding the ongoing service needs of customers and recommending solutions.
  • Leading the systematic project management and implementation processes for all new customers in the region.
  • Leading comprehensive training sessions for customer personnel who will be operating the Proximie platform, as well as Value Added Resellers who will be marketing, selling, and supporting the Proximie platform in their respective countries.
  • Discovering new clients who might benefit from company services and maximizing client potential in designated regions.
  • Attend sales meetings, conference calls, training sessions, and symposium circuits.
  • Technical point of contact for potential and existing clients, as well as partners, throughout the sales process and after-sales support.
  • Provide hardware and system configurations to clients based on use cases.
  • Deliver technical presentations to potential and existing clients to promote Proximie products.
  • Provide on-site support when needed to support customers in running our products.
  • Support and maintain a high level of customer satisfaction.

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