| Job Location | Abu Dhabi, United Arab Emirates |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Public Administration |
| Functional Area | Not Mentioned |
<b>Job Purpose:</b><br />To assist the management team in co-ordinating and controlling one of the three main areas in the restaurant: kitchen, dining area or front counter while maintaining consistency and a high standard of Quality, Service and Cleanliness in these areas<br /><br /><b>Duties & Responsibilities:</b><br />Ensuring effective staff positioning to handle anticipated sales<br />Deliver Gold Standards<br />Ensuring product quality and quantities<br />Monitoring QSC throughout restaurant<br />Training and developing staff as outlined by Restaurant Manager and Assistant Manager<br />Completing checklist on your assigned area, kitchen, dining area or front counter<br />Demonstrate high standards of Quality, Service and Cleanliness and set good examples of general conduct and leadership<br />Complete own supervisors training book including training on preparation, production, front counter and dining area<br />Ensuring customers are recognized and looked after with courtesy, efficiency and consistent speed of service (3 minutes or under)<br />Responsibility for reporting personnel, operational, health and safety problems to manager on duty<br />Duties as directed or required by the manager running the shift<br /><br /><b>Organization and Training of Staff:</b><br />Induct all new staff using the Staff Training Presenter<br />Identify individual and operational training needs<br />Complete workstation training using the 4-step training method<br />Give corrective coaching to all who need it<br />Plan for staff training each shift - cross train staff<br />Position staff in your area based on willingness, ability and need<br />Evaluate staff at the start of the shift re: appearance, timekeeping etc<br />Lead by example - follow all procedures and be professional in your conduct<br />Plan for staff breaks and shift changeovers<br />Act as the link between management and staff<br /><b>Customer Service:</b><br />Reinforce service opportunities with the staff<br />Ask directly for customer feedback<br />Follow up on staff service commitments<br />Create the right atmosphere for staff to give great service<br />Respond quickly to customer requests when dealing with complaints<br />Request management assistance for complaints you cannot deal with<br />Recognize great service when you see it and give appropriate feedback<br />Let staff know how they are performing with Mystery Shop and Brand<br />Operations Trainer visits<br /><br /><br /><br /><br /><br /><br />Requirements<b>Skills/Qualifications:</b><br />Minimum 2 years experience in field management role within similar QSR environment<br />Ethics and integrity<br />Commitment and drive<br />Appreciation of diversity˙<br />Enthusiasm<br /><br /><br />
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