Complete customer and guest booking requests for Mandarin Oriental, Emirates Palace, Abu Dhabi using Mandarin Oriental Standards for Data Entry, Email Quality & Call Quality
Proactively handle customer queries and escalations through telephone and email
Contribute to revenue objectives through maximizing booking conversions
Where appropriate upsell and promote all restaurants to guests
Ensure group and event booking requests are completed and handed to team in agreed time scales.
Keep up to date with information and training required to complete role effectivelyFlexibility to work to demands of the business including rotational shiftsMaintain the integrity and accuracy of Mandarin Oriental, Emirates Palace, Abu Dhabi restaurants customer data baseActively demonstrate and comply with Mandarin Oriental, Emirates Palace, Abu Dhabi IT security and compliance policyAny other duties as may reasonably be requested by the management.
Skills Requirements:
1-2 years? experience in high end customer service role and dealing directly with customers face to face or over the phone (essential)
Communicate effectively with various customer profiles to deliver their expectations (essential)
Demonstrate good knowledge of Microsoft Office (essential)
Fluent in English ? spoken and written (essential)
Team player
Demonstrates good knowledge of a table management/reservation system.
Additional languages are desirable (especially Arabic, Russian, Mandarin, German, French, Spanish)
