hireejobsgulf
Register for Job

Resolution Representative

1.00 to 10.00 Years   Abu Dhabi, United Arab Emirates   18 Jan, 2024
Al Futtaim Group
1 Jobs Openings
Job LocationAbu Dhabi, United Arab Emirates
EducationNot Mentioned
SalaryNot Mentioned
IndustryAccounting
Functional AreaNot Mentioned

Job Description

UAE National_Resolution Representative | Retail | IKEA Abu DhabiOverview of the roleEnsure a seamless customer journey by offering a hassle free, consistent, inspiring and rewarding customer experience with great quality for all non-face-to-face contacts. Strive to build and retain a long lasting relationship with new and existing customers by ensuring a positive shopping experience that creates trust in the brand before and after their visit to contribute to commercial growth˙What you will do

  • Ensure that all cases are accurately raised in CRM for follow up and accurate data recording
  • Ensure that all customer emails and social media complaints are followed up and resolved within 24 hours of being received
  • Follow department action plans to ensure an improved customer experience and a constant approach
  • Work towards achieving first call resolution by finding and offering a solution to the customer
  • Communicate with all customers in a positive, friendly and apathetic manner to provide a consistent meeting with the customer
  • Monitor the transport management system and ensure customers are contacted when delays are expected or when customers have requested a call back through the driver?s tablet
˙

Keyskills :

APPLY NOW

Related Jobs

© 2023 HireeJobsGulf All Rights Reserved