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Reservations Manager

0.00 to 2.00 Years   Abu Dhabi, United Arab Emirates   06 Jan, 2024
Bloomfields Holiday Homes
Job LocationAbu Dhabi, United Arab Emirates
EducationNot Mentioned
SalaryNot Mentioned
IndustryOther
Functional AreaNot Mentioned

Job Description

As a Reservation Manager, you will be the first point of contact for guests seeking to book our holiday homes. You will play a crucial role in delivering outstanding customer service, managing reservations, and ensuring a seamless booking process.Qualifications:

  • High school diploma or equivalent; additional education in Hospitality or a related field is a plus.
  • Previous experience in a Holiday Homes company is a MUST.
  • Excellent communication and interpersonal skills.
  • Familiarity with reservation systems and basic computer skills.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Key Responsibilities:
  • Reservation Handling: Assist guests with inquiries, provide information about available properties, and guide them through the reservation process. Process reservations accurately and in a timely manner using the reservation system.
  • Customer Service: Provide excellent customer service to guests via phone, email, and in-person interactions. Address guest concerns and inquiries, ensuring prompt and satisfactory resolutions.
  • Product Knowledge: Maintain up-to-date knowledge of all holiday homes, amenities, and special promotions to effectively assist guests. Communicate property details and policies to guests during the reservation process.
  • Collaboration: Coordinate with the Reservation Manager, housekeeping, and maintenance teams to ensure accurate information and a smooth check-in/check-out process. Work closely with the sales and marketing teams to promote special offers and packages.
  • Documentation: Ensure all reservation records are accurate and up-to-date in the reservation system. Generate reports and provide regular updates to the General Manager.
Job Type: Full-timeSalary: AED5,000.00 - AED8,000.00 per month

Keyskills :
Customer Service Collaboration Documentation Product Knowledge

About Company

Stantec Inc. is an international professional services company in the design and consulting industry. Founded in 1954, as D. R. Stanley Associates in Edmonton, Alberta.

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