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Reservations Agent

1.00 to 2.00 Years   Abu Dhabi, United Arab Emirates   24 Sep, 2023
Accor
Job LocationAbu Dhabi, United Arab Emirates
EducationNot Mentioned
SalaryNot Mentioned
IndustryHotels / Hospitality / Restaurant
Functional AreaNot Mentioned

Job Description

Company Description

  • Why work for Accor
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accors limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS. Provides a friendly and personal welcome for guests . Ensures that administrative procedures never take priority over guest relations . Makes every effort to meet guests needs to conclude a sale . Deals swiftly, efficiently and sensitively to all guest requests and follows through . Helps encourage guest loyalty by developing friendly, personalized relationships . Conveys the brand and hotel image through his/her irreproachable attitude. Provides answers that are adapted to customers needs, taking the accommodation possibilities into account . Identifies the new customer and modifies the sales pitch accordingly . Informs customers about the services on offer at the hotel and encourages them to use it . Maximizes upselling and offers appropriate room category for the guest . Be familiar with the local area around the hotel, including the competition . Suggests other Accor hotels to customers if the hotel is full . Promotes the Group loyalty program (Accor Live Limitless)Qualifications. Diploma or degree in hospitality, F&B or sales . Preferably has 1 or 2 years experience in a customer service or telephone contact position . Accessible to beginners, with on-the-job training . Knowledge of reservation and distribution tools . Knowledge of the hospitality sector . Computer literate: desktop applications and internet . Fluent in the national language, good working knowledge of English . A third language would be a plusAdditional InformationYour team and working environment: Opportunities to make your mark. We provide an environment of trust, respect, and integrity. A home away from home. Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accors Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment. Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Keyskills :
Desktop Applications customer service English Computer Literate Reservation Internet

About Company

Accor S.A. is a French multinational hospitality company that owns, manages and franchises hotels, resorts and vacation properties. It is the largest hospitality company in Europe, and the sixth largest hospitality company worldwide. Accor operates in 5,300 locations in over 110 countries.

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