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Receptionist

1.00 to 10.00 Years   Abu Dhabi, United Arab Emirates   22 Mar, 2024
Al Futtaim Group
1 Jobs Openings
Job LocationAbu Dhabi, United Arab Emirates
EducationNot Mentioned
SalaryNot Mentioned
IndustryRetail & Wholesale
Functional AreaNot Mentioned

Job Description

Overview of the role:To provide full support to all customers visiting Al Futtaim Motors and to be the first point of contact to welcome and identify customers? needs.˙What you will do:

  • Ensure customers are given the Worlds Warmest Welcome when entering the branch. To guarantee 100% Score in the performance indicators.
  • Establish the reason for customer visit, receive vehicle through Tab and direct to appropriate department ensuring the customer needs have been met which in turn will guarantee 100% score in performance indicators˙
  • Responsible to ensure all customers with appointments are received and directed to the correct Service Advisor through Tab. The aim is to give a smooth transition from entering the branch to introduction to Service Advisor in turn making sure the customer receives a professional service.˙˙˙
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  • Ensure all customers receive a warm send off on exiting the˙˙branch. The aim is to make our customer feel acknowledged and to show that we care.˙˙˙
  • Raise customer complaints and escalation to the Reception Manager in a timely manner to ensure customer receives complete solution to his problems/concerns.˙˙˙
  • Ensuring all incoming phone calls are answered, appointments are scheduled/rescheduled based on customers by coordinating with Customer Engagement Contact Centre.˙˙˙
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