Property Management Officer

Job Description

The Property officer reports directly to the Property Supervisor. The purpose of the position is to work in close coordination with the Property Supervisor to implement management directions to achieve PM and company goals.The Property Officer shall maintain a cordial rapport with different departments such as (Facilities Management/Khadamati/Sales & Leasing /Finance) for efficient internal liaison and coordination to achieve smooth site operations.The Property Officer is the focal point for the assigned number of units in a particular project or several projects based on business requirements to deal with owners & tenants, Call Centre and Community Management matters on a daily basis.?Revenue & Costs?????????Follow up and update weekly on AR for all (Owners books, Provis Revenue).?????????Achieve the annual budgeted revenue.?????????Provide sufficient data to the property supervisor to draft the annual budgets.?????????Ensure waiver requests are verified with supporting documents prior to submitting.?????????Verify and follow up on outstanding rents pending from Government/Corporate Payers.Monitor and clear on daily basis the unidentified payments in bank accounts (Provis/Corporate).Customer?????????To attend to customers? requests and enquiries on time.?????????Tackle complaints related to maintenance before they are escalated.?????????Implement the assigned corrective actions as a follow up from the customer satisfaction surveys.?????????Continuously feedback to the supervisors on customers? needs to be escalated in case of policies & procedures changes required.. Maintain positive relationships with all clients.Internal Business Processes?????????Tackle expired leases & bounced cheques and escalate to supervisor to take necessary action.?????????Maintain and update a renewal notices tracking report to the property supervisor for review.?????????Maintain and update reports on outstanding rent balances / Pending SD and Rent Refunds / Status of Vacant Units / Days on Market / Outstanding Khidmah fees / Unposted Receipt Register.?????????Verify Rent and SD refunds prior to submitting to Property Supervisor for approval and as per set KPIs.?????????Prepare draft legal memos for defaulting customers as per set KPIs.??????????Ensure the files are submitted to the property supervisor with all documents such as lease contract/tawtheeq/cheques copies/receipts/tenant and owner documentsProperty Officer will develop a complete and thorough understanding of the assigned units? layout/unit mix/amenities/services, etc.??????????Should be able answer general and specific questions related to the assigned property and/or portfolio.?????????Ensure posting all rental and other charges in ERP, generating any resident invoices, and pursuing collections as necessary.?????????Maintain key control on the property.??????????Preparing renewal notices after verifying and reviewing the owner?s approval for the Property Supervisor signature.??????????Property Officer to contact owners for their rent cheques and collection of all necessary charges (i.e. SC, PM, Maintenance)?????????Property Officer to prepare NOC documents and checklist prior to submitting to the supervisor.?????????Verify IBAN details of owners before they are submitted to supervisor for final review.?????????Submit all payments made during the same day to the cashier with the control sheet.?????????Upload all documents on Document Management System (DMS) and maintain files in cabinets.?????????Handling and issuing the new leases and renewals?????????Answering calls, take messages and ensure business associates, customers & clients are called back promptly.?????????Schedule and attend the Move (IN-OUT) inspections and ensure the unit is ready on time.?????????Update the supervisor to update unit status on availability.?????????Handle the keys with tenants and sign off on inspections with tenants.?????????Raise PRs in ERP for corporate clients such as ALDAR/RILAM?????????Daily review of SRs and follow up with owners for approvals and payments. Vacant units inspection minimum once a month

Keyskills :
Property Division Property Management