Pharmacist - Abu Dhabi

Job Description

Main Job Purpose:Provides general healthcare advice and dispenses prescription and non-prescription medication along with non-pharma products to customers. Supervises the retail store team and operations to ensure key sales targets,?customer satisfaction levels?along operational readiness levels are continuously met.Accountabilities:Store Management:?

• Ensure store readiness by monitoring compliance with internal readiness guidelines (e.g.?staff readiness ? check uniforms, name tags, etc.; store readiness ? temperature, storage conditions, etc.) to ensure effective daily operations along with a professional look & feel at a store level.?
• Perform duties in alignment with the Standard Operating Procedures applicable at a store level by taking appropriate actions (e.g.?loyalty program registration etc.) to ensure individual performance is according to the standards?

Operations:?

• Process?prescriptions?and dispense?medication?by reviewing and interpreting physician orders,?providing consultation?on dosage, storage, side effects, and drug interaction to ensure?customers are appropriately informed and educated?
• ?Educate customers on proper handling of medical?equipment?(e.g.?glucose meters) designed for home use by providing information and additional sources of reference (e.g.?user manual) to ensure the safe and appropriate use of?equipment??
• Supervise?and provide development opportunities for?retail store staff?through performance management activities (tracking and monitoring productivity and Individual Key?Performance Indicators (KPIs) etc.),?corrective actions?(when required), regular development conversations, access to formal (e.g.?training) and informal (e.g.?coaching) development options to ensure and maximize performance?
• Monitor?key sales performance targets and customer satisfaction levels at a store level through direct observation, regular reporting to ensure sales and customers?satisfaction level are achieved?
• Process?payments and reconciliations by handling the cash register?and?coordinating with the Finance team to ensure accuracy of the payment process and compliance with commercial legal requirements and internal financial processes?
• ?Identify?upsell and cross-sell?opportunities by consulting with the customer, understanding?needs, and proposing appropriate products to?ensure and maximize customer satisfaction?and achieve cross-sell and upsell targets?
• Perform and monitor?operational and staff related?administrative tasks?by monitoring?workflow,?team schedule, and attendance,??verifying order entries,?handling logistics related to?stock levels?(ordering stocks, returning, etc.),?performing inventory management actions (e.g. register products in the inventory, etc.),?managing expenses (e.g. recording, documenting receipts, etc.), checking price updates and changes are in place, overseeing promotion execution, etc. to ensure compliance with the Operational Excellence guidelines (blueprint)?

Health & Safety:?

• Ensure?compliance at a store level with the Health & Safety policy & procedures (including safety guidelines) and any other required operational standards through regular monitoring compliance, checking for updates, etc. to ensure compliance with local industry legal requirements/ standards and internal policies?
• Dispense and provide advice on over-the-counter/ non-prescription medication to treat common illness (e.g.?flu, cold, etc.) by checking symptoms, recommending the best course of action (e.g.?see a physician), and specific consultation (e.g.?dosage, storage, etc.) to ensure customer?s health and safety.

Position Relationship with Other Parties:Internal Relationships?:

• Operations?
• Supply Chain?
• Finance?
• Commercial?
• Marketing

External Relationships:

• End Customers?
• Vendors?
• ?Representatives of legal local?entities?

Work Environment:

• Indoors:?100?%?
• Outdoors :?0%?
• Working Days:?6?Working Days?
• Days off: 1?Day Off?

Keyskills :