| Job Location | Abu Dhabi, United Arab Emirates |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Other Business Support Services |
| Functional Area | Not Mentioned |
Patient Experience Manager*Please wait...*MAIN PURPOSE OF JOB* To guide and lead patient engagement programmes designed to drive a patient centric culture and related standards and monitor the impact of service delivery principles in operational practices related to the patient journey To provide input and guidance on patient engagement programmes aimed at optimal patient experience To continuously monitor the impact of patient centricity practices for the Cluster and coordinate patient centric initiatives aimed at optimal patient experiences To provide input into and coordinate patient journey campaigns and related marketing and communication initiatives To manage key account and stakeholder relations*REQUIRED EDUCATION* Essential: A relevant Bachelor?s degree from an accredited institution Desired: Bachelor?s degree in human sciences (Majors in Nursing/Social Work/Psychology)*REQUIRED EXPERIENCE* At least 5 years? relevant experience in a healthcare setting focusing on client engagement/experience or operations*REQUIRED JOB SKILLS AND KNOWLEDGE* * Application of sound budgeting and financial planning and management principles * Computer literacy and proficiency in MS Office applications * Contract and service level agreement management * DRGs and related case management * Experience in delivering complex patient / customer focused services across multiple service points * Financial statements and reporting * Financial systems (SAP, HIS) * Knowledge and experience of the operations of hospitals and clinics and Knowledge of the Revenue Cycle Management processes and systems - Intermediate * Risk management principles, systems and best practice*Join our Talent Community* Become a part of our Talent Community and we will get in touch with you as soon as there is a relevant opening that fits your skills, interests and experience. Provider Description Enabled SAP as service provider * route is used for session stickiness* careerSiteCompanyId is used to send the request to the correct data centre* JSESSIONID is placed on the visitors device during the session so the server can identify the visitor* Load balancer cookie (actual cookie name may vary) prevents a visitor from bouncing from one instance to another Provider Description Enabled YouTube Provider Description Enabled Google Analytics Provider Description Enabled AddThis Google Analytics Google Analytics is a web analytics service offered by Google that tracks and reports website traffic.
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