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Parts Service Representative

1.00 to 10.00 Years   Abu Dhabi, United Arab Emirates   18 Mar, 2024
Al Futtaim Group
1 Jobs Openings
Job LocationAbu Dhabi, United Arab Emirates
EducationNot Mentioned
SalaryNot Mentioned
IndustryRetail & Wholesale
Functional AreaNot Mentioned

Job Description

Overview of the Role:As a Spare Parts Sales Representative, youll be at the forefront of our customer service efforts. Your primary responsibility will be assisting walk-in customers in selecting the right parts and accessories for their needs. Youll also play a crucial role in ensuring customer satisfaction by providing expert advice on product selection and promoting the full range of brands we represent.ÿWhat You Will Do:

  • Assist walk-in customers in selecting required parts, suggesting add-ons, and promoting specials to enhance customer experience.
  • Utilize parts catalogues (EPC) to accurately identify part numbers and advise customers on replacements and the benefits of genuine parts.
  • Ensure smooth processing of quotations, sales orders, returns, warranties, and application of discounts in accordance with established procedures.
  • Proactively follow up on back-orders to provide customers with timely updates and ensure on-time delivery.
  • Develop, communicate, and enforce effective Parts Department processes to enhance customer satisfaction.
  • Collaborate with the FAMCO Field Parts Sales teams and Service workshops to support their quotations and orders.
ÿ

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