Achieve financial objectives by upselling, discount control and promote accessories to meet monthly revenue targets.ÿ
Enhance customer retention through consultation on customer needs & parts requirements, as per recommended maintenance schedule, to ensure long-term relationship with the customers.ÿ
Coordinate with the Job controllers and Service Advisors on status of parts, its availability, quotation, order/arrival and ensure timely progress update of Vehicle to customers and to maintain the on-time-delivery commitment.
Active compliance to all Standard Operating Procedures, Company policies & Distributor Programs to ensure consistency in the customer experience.ÿ
Ensure open and closure of sale order/reservations to optimise stock level & revenue & mitigate the risk of financial loss on a daily basis
Ensure accurate information capture of customer details on SAP for effective customer data management.
