| Job Location | Abu Dhabi, United Arab Emirates |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | IT Services |
| Functional Area | Not Mentioned |
Raqmiyat is an associate of Al Ghurair Group of Companies -UAE, which has been one of the leading IT Services & Staff augmentation companies in the UAE for the last 30 years. Raqmiyat is headquartered in UAE & has 2 offices in Dubai, Abu Dhabi with its Software Development Centres in Deira, Dubai with an Offshore Development Centre in Chennai, INDIA. Raqmiyat has its fully-owned office and development centre with excellent facilities in Chennai to cater the needs of IT consulting & software development.?Position: Application Service Delivery Manager:Duration: 12 Months Extendable ? Long Term ContractPayroll: Raqmiyat LLCLocation: Abu Dhabi?Below is the brief of the role.?The below are the responsibilities for this position?Management of an IT Service Delivery team to deliver services to Client?s as per agreed contract.?Experience in Oracle products and services?Ensure SLA?s are achieved and client expectations are met (or exceeded).?Build services relationships with clients.?Establish key performance indicators for tracking service performance and optimization.?Ensure quality and profitable services are performed to the agreed SLA.?Ensure that systems, processes and methodologies as specified are followed to ensure effective monitoring, control and support of service delivery.?Provide reports to an agreed schedule (or on request), including management and account performance reports.?Conduct client service review meetings; areas covered will include performance reports, service improvements, quality and processes.?Works with Product, Development and Change Management teams to ensure effective support transition for new products and features.?Project Management.?Candidates with Arabic as their first language will be given preference.?Candidates must be well versed in handling government clients.??Please confirm and share your Updated profile, Passport scanned copies, Degree certificate, Visa Copy and the latest Photograph along with the following detailsName??Total exp.??Relevant Exp.??Current Company??Current CTC??Expected CTC??Current Location??Notice Period??Nationality??Contact No??Alternative Contact No(Mandatory)??DOB??Reason for job change??Passport Validity??VISA Status??Email Id.??Degree Attested Certificate in MOFA?? -Yes or No??Police Clearance Certificate Yes or No??Interested in 6 months?Renewable contract- Yes or No??No family Benefits from Raqmiyat, Are you accepted Yes/No??No food, Accommodation from Raqmiyat , are you accepted Yes/No??Are you interested in Dubai, UAE? location Yes or No??Do you have Education & Previous Company Documents???
Keyskills :
Service Delivery
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