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Officer- Customer Service

3.00 to 5.00 Years   Abu Dhabi, Al Ain   12 Aug, 2023
First Abu Dhabi Bank
Job LocationAbu Dhabi, Al Ain
EducationNot Mentioned
SalaryNot Mentioned
IndustryBanking / Accounting / Financial Services
Functional AreaNot Mentioned

Job Description

Meet and Greet Islamic Customers, Provide extensive customer services to customers in a professional and customer centric approach. Support the Branch Assistant Manager/Branch Manager in Day to Day operations whilst processing error free transactions in a timely manner.4. KEY ACCOUNTABILITIES: Generic Accountability

  • Provide assistance in supporting the Branch Manager / Assistant Manager on implementing change initiatives.
  • Ensure processing error free transactions in a timely manner.
  • Encourage the customer to use the digital platforms improve the service efficiency/experience and educate the customer how to use the APP
  • Receive and process the customer requests within the predefined timelines.
  • Generate leads/referrals from walk-in customers .
  • Respond to all customer and operations related queries that are routing through other channels without fail within the predefined time lines.
  • Processing error free transactions in timely manner such as file quality, follow up,etc
  • Up to date product knowledge and processes with respect to NHL.
  • Customer needs to be served within the predefined average service time frame 20min
Job Specific Accountabilities
  • Agree on assigned targets with the Branch manager / Assistant Manager.
  • Engage with the customers who are waiting for their turn and treat the customers in professional manner
  • Ensure proper record control maintenance for customer related documents, signed agreements and etc. as per FAB guidelines and defined SOPs.
Qualifications6. QUALIFICATIONS & EXPERIENCE: Minimum Qualification
  • Bachelors degree in Accounting or related discipline.
Minimum Experience
    • 3 years relevant experience in the banking sector. Familiarity with bank products and related policies and procedures

Keyskills :
customer service Procedures Policies Banking Sector Product Knowledge

About Company

FAB, the UAE’s largest bank and one of the world’s largest financial institutions offers a an extensive range of tailor-made solutions, and products and services, to provide a customised banking experience. Through its strategic offerings, it looks to meet the banking needs of customers across the world via its market-leading Corporate and Investment Banking and Personal Banking franchises.
Headquartered in Abu Dhabi, in Khalifa Business Park, the bank’s international network spans over 19 countries, across the world, providing the global relationships, expertise and financial strength to support local, regional and international businesses seeking to do business at home and abroad. In line with its commitment to put customers first, to Grow Stronger, FAB will continually invest in people and technology to create the most customer-friendly banking experience and will support the growth ambitions of its stakeholders across the global network in which the bank operates.

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