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Manager Cargo Ops Planning and Performance

1.00 to 10.00 Years   Abu Dhabi, United Arab Emirates   16 Jun, 2022
Etihad Airways
1 Jobs Openings
Job LocationAbu Dhabi, United Arab Emirates
EducationNot Mentioned
SalaryNot Mentioned
IndustryOther Business Support Services
Functional AreaNot Mentioned

Job Description

Manager Cargo Ops Planning and Performance Manager Cargo Ops Planning and Performance Location: Abu Dhabi, AE #job-location.job-location-inline { display: inline; }SynopsisDeliver cargo initiatives from conceptual planning to execution in conjunction with relevant operational SME?s and ensuring that support functions are compliant to customer & regulatory requirementsAccountabilities

  • Develop Concept of Operations (CONOPS) for new facilities or re-engineered processes and ensure its delivery to BAU operations within committed timelines
  • Develop demand models based on forecasted cargo volumes, align to multiple business variables and capacity constraints to deliver a cost efficient operating model
  • Manage the Business systems team and ensure that the systems are updated to latest versions and deliver the functional requirements for efficient and compliant cargo operations
  • Manage the customer contact center and ensure that engagement with customers and airlines is at the highest standards to drive positive NPS scores
  • Lead change management programs to support the smooth introduction of new processes and procedures
  • Manage the cargo quality team to ensure that EASC is fully compliant to all regulatory and customer specific contractual requirements
Education & Experience
  • Degree Equivalent or Diploma in appropriate business qualification
  • Minimum of 10 years aviation/logistics industry experience is required including at least 5 years in a managerial role
About Etihad AirwaysEtihad Airways, the national airline of the UAE, was formed in 2003 and quickly went on to become one of the world?s leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America. Together with Etihad?s codeshare partners, Etihad?s network offers access to hundreds of international destinations. In recent years, Etihad has received numerous awards for its superior service and products, cargo offering, loyalty programme and more. Etihad is recognised as one of the world?s leading airlines in response to COVID-19 and was the first airline in the world to fully vaccinate its crew on board.Etihad sees tackling the climate crisis as the most important issue of our time, and through strategic partnerships with major global aviation brands and OEMs, Etihad is relentless in its pursuit of industry decarbonisation.To learn more, visit etihad.com.buttontext4848918d20173fe4 a{ border: 1px solid transparent; } .buttontext4848918d20173fe4 a:focus{ border: 1px dashed #005f96 !important; outline: none !important; } .buttontext3e2b577e39b42e2c a{ border: 1px solid transparent; } .buttontext3e2b577e39b42e2c a:focus{ border: 1px dashed #005f96 !important; outline: none !important; }COVID-19 UPDATE: The health and safety of our communities?including our employees and our candidates remains our top priority. From a recruiting perspective we are continuing to identify people for roles with Etihad in anticipation we will be able to hire, however the process may take longer because we are using more virtual recruiting techniques, and start dates may be delayed because of guidance from the governments in the countries we operate in. We appreciate your understanding and flexibility, Stay safe and healthy.

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