Management Trainee - Spa

Job Description

We are looking for candidates from the top graduates hotel schools across the globe to support the company?s philosophy and company culture using Pillars of Legendary Quality Experiences daily to ensure Guest Satisfaction and the achievement of our Mission Statement abd Guiding Principles and D.E.L.I.G.H.T. as part of ensuring Guest Satisfaction and the achievement of our Mission StatementDuties & Responsibilities

• General Duties for Management Trainee Programme
  • To attend daily briefings, weekly and monthly spa meetings.
  • Assist in three projects in either: operations, marketing, finance and retail during their tenure as a spa management trainee.
  • To attend all training courses as outlined in the programme
  • Will perform as a professional, with a friendly business attitude and conduct all duties and responsibilities as required by the position, or assigned by the Spa Director or Spa Operations Manager
  • Perform all daily assigned tasks.
  Spa Attendant
  • Will be responsible for maintaining the cleanliness of the spa including: reception, retail area, heat and water areas, changing facilities, showers, toilets, relaxation areas, fitness and wellness centre and pool.
  • All areas to be kept in a neat, tidy and sanitary manner in accordance with the SOPs and Health and Safety Standards
  • To assist in the smooth flow of the guest journey throughout the day
  • Aid therapists in setting up for treatments and clearing away after
  • Ensure lockers are stocked with clean linen always and remove soiled linen
  • Follow all SOP?s as taught by Spa Operations Supervisor
  • To ensure that a high standard of service is maintained throughout the Spa
  • Report dysfunctional equipment to MOD
  • Maintain the inventory of supplies for the operations of the spa
  • To perform all daily assigned spa attendant tasks including opening and closing procedures
  Fitness and Wellness
  • Set up of fitness and wellness centre and ensure all standards are maintained throughout the day
  • Assist with cleaning of pool area outside of operating hours and ensure all standards are maintained throughout the day
  • To attend to guests in waiting areas, fitness centre and pool
  • Report dysfunctional equipment to MOD
  • To perform all daily assigned Fitness and Wellness tasks including opening and closing procedures
  • Follow SOP?s as taught Fitness and Wellness Supervisor/Manager
  Spa Concierge
  • To ensure that a high standard of service is maintained throughout the Spa
  • Assist in the operations of all spa departments as required:
  Spa ReceptionSpa Retail Area
  • To assist in the monthly count of inventory for retail product lines
  • To have high level telephone skills and follow all standards
  • Process incoming and outgoing packages
  • Oversees incoming and outgoing guest and spa colleague business-related emails.
  • To show a professional attitude always, particularly about punctuality, appearance and general manner
  • Ensure that the reception area is tidy, clean and stocked always
  • Print confirmation letters and prepare Lifestyle Consultation Forms for the next business day
  • Follow SOP?s as taught by Operations Supervisor/Manager
  • To communicate all messages promptly and to keep the Manager-On-Duty informed as to any complaints
  • To organise appointment scheduling to maximize use of time and profitability whilst ensuring that the guests needs are of primary importance
  • To assist in the smooth flow of the guest?s journey throughout the day
  • Must be a team player and assist all spa and hotel colleagues where necessary
  • Perform opening and closing duties
  • Can courteously interact and answer all spa and hotel related questions with guests
  • Good telephone skills and follow MOHG telephone etiquette
  • Will perform as a professional, with a friendly business attitude and conduct all duties and responsibilities as required by the Spa Concierge position, or assigned by the Spa Operations Manager/Spa Director
  • Ensure a warm friendly welcome to all guests always. Greets all guests upon their arrival, gives new guests tours of property and offers return guests re-orientations . Courtesy to guests and other members of staff always
  • To have a thorough understanding of Spa Soft, all treatments offered in the spa and all retail products
  • Prepare gift certificates and make pre-payment arrangements
  • To perform all daily assigned Spa Concierge Tasks
  Spa Therapist
  • Maintain cleanliness and attention to detail in spa treatment rooms, spa suites and preparation room
  • Assist spa therapists in the set- up of spa treatment rooms and suites
  • Follow SOP?s as taught by Treatment Supervisor/Manager
  • Report dysfunctional equipment to Treatment Supervisor/Manager
  • To maintain inventory of supplies for the operations of the treatment rooms
  Sales and Marketing
  • Assist in various demonstrations and events
  • To recognize the importance of sales in every aspect of their role and be responsible for achieving sales targets as set by the Spa Director
  Health and Safety
  • Responsible for administrative procedures assigned to the position to ensure that the spa is run professionally and in accordance with Health and Safety policies
  Guest Interaction
  • Will greet each guest with a smile and acknowledge guest even in passing
  • Will proactively aid all spa guests when necessary
  • Ensure a warm friendly welcome to all guests always
  • Greets all guests upon their arrival, providing new guests tours of property and offer return guests re-orientations . Courtesy to guests and other members of staff always
  Educational Background
  • Bachelor degree in Hospitality
  • 6 months internship experience (preferably in relevant industry)
  • Proficiency in English and ideally 1 additional language
  • Leadership qualities + involvement in extra-curricular activities/student societies
  Additional Technical Competencies
  • Reading, writing and oral proficiency in the English language
  • Willing to work a flexible schedule to accomplish all major responsibilities and tasks
  • Self-motivated
  • Knowledge of specific spa industry applications is desirable, such as spa soft
  • Commitment to follow all local and corporate policies and procedures as they relate to the Spa and hotel
  • Knowledge of holistic concepts that relate to the wellbeing of all guests in a spa environment
  • Open to learning about treatments and concepts that derive from other cultures.
  • Set a standard always in professionalism, appearance and attitude as expected of all spa colleagues
  • Consistently strive for a higher level of achievement both personally and professionally

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