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LDSC Manager

1.00 to 10.00 Years   Abu Dhabi, United Arab Emirates   26 Apr, 2021
Averda
1 Jobs Openings
Job LocationAbu Dhabi, United Arab Emirates
EducationBachelor's degree / higher diploma
SalaryNot Mentioned
IndustryWaste Disposal & Recycling
Functional AreaNot Mentioned

Job Description

Job PurposeOversee service delivery resource allocation?

  • Monitor monthly work plans for the team to ensure consistency in customer expectations
  • Approve allocation of vehicles and resources
  • Approve exceptional dispatch plans with Delivery Manager
  • Monitor all vehicle scheduling and inspection requirements (vehicle registrations, fines).
Analyse business data
  • Analyse all dashboard reports (DMS and CRM) to spot trends and improve existing processes
  • Develop monthly and ad-hoc reports as per stakeholders and department requirements
  • Report department KPIs monthly
  • ?Deliver information for cost analysis
  • Analyse trends and submit report to Delivery Director for continuous improvement
Manage route performance
  • Analyse route performance to identify top and bottom performers
  • ?Monitor quality, accuracy and consistency of dispatch plan versus actual route performance
  • Implement action plan to improve route performance when required
Manage client relationship(s)
  • Contribute to the project operational strategy and manages lead to cash process
  • Maintain accurate and complete customer data in CRM and DMS systems
  • Improve overall customer experience
  • Develop standard operating procedures
  • Continuous improvement on customer satisfaction survey
  • ?Resolve escalated issues raised by customers
  • Manage key customer communication
  • Monitor the quality day to day calls and emails received by the LDSC team
Manage Access, Time and Attendance (ATA)
  • Quality control facial recognition
  • Allocate monthly shifts
  • Update changes in shifts
  • ?Achieve the OT eligibility hours
  • Follow up on technical issues

Keyskills :

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