Key Account Manager (Cozmo Travel), Abu Dhabi

Job Description

Important NoticeThis position if for Cozmo Travel, a subsidiary company of the Air Arabia Group.Job PurposeTo achieve the commercial objectives and targets in the assigned area/territory from different channels: building effective business relationships, enhancing brand visibility and promoting Companys products and services.Carries marketing campaigns and promotions, and increases the market share in line with set measures and Companys adopted policies and procedures.Key Result Responsibilities

• Achieves and exceeds the set sales targets in the assigned area/territory; constantly reviews financial data to evaluate performance; identifies shortages, determines root causes, recommends changes to respective Manager and implements corrective measures accordingly.
• Identifies new opportunities to manage/maximize sales adopting different channels such as existing/new travel agencies, corporates and online portals in the assigned area.
• Carries field visits to identify key contacts and decision makers in travel agencies.
• Makes appointments and conducts meetings to educate and influence them promote Air Arabia products and services.
• Develops/maintains effective business relationships with travel agencies, GSAs, government departments, ministries, tourism companies, as well as individual agents and trade companies, to increase distribution, enhance business and grow sales.
• Builds/maintains rapport with stakeholders and key customers in the respective area with an accurate database.
• Conducts field visits, bench-mark analysis to keep abreast with competitors position, market conditions, and customer needs affecting market trends.

 

• Prepares timely sales performance reports for the respective Manager to agree on necessary action and ensure required load factors.
• Recognizes the unique needs of the assigned territory versus Air Arabia products and services; evaluates flights and fares with Sales Manager/Revenue Management Team, identifies new route opportunities and recommends the same to respective Manager with a proper business case.
• Provides support and necessary guidance/training to sales agents on new products, systems and preferred sales techniques needed to promote Air Arabia in the respective area. 
• Collaborates with respective Manager, Marketing &Corporate Communications, to coordinate marketing campaigns and activities such as road-shows, trade presentations, and FAM trips to ensure increased branding visibility.
• Liaises with the E-Business team to promote online sales and increase ancillary revenue through directed sales activities.

Qualifications (Academic, training, languages)

• Bachelor degree in Management or equivalent.
• Additional qualification in Aviation/IATA/Tourism is a plus.
• Proficient in computer applications and usage of Microsoft word, Advanced Excel and Power Point skills.
• Fluent in English Language (Arabic is a plus).
• Valid Drivers License in the assigned territory is preferred.

Work Experience

• 1-3 years of related sales experience in assigned area, preferably in Aviation/Airline or tourism industry, experience with low cost airline is a plus.
• Possesses effective persuasive sales and marketing skills and techniques.
• Capable of developing reports, comparison sheets, and charts as well as utilizing statistics to identify trends and support the revenue team with recommendations.
• Proven skills in analyzing data, identifying pitfalls and recommending effective solutions.
• Cost-oriented, possesses effective persuasive, negotiation, problem solving and decision making skills.
• Employs a balance of technical expertise, and interpersonal relations to execute new initiatives that support companys objectives.
• Capable of understanding market needs, trends, and planning accordingly.
• Established rapport with clients and government authorities, etc.
• Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs.

 About Cozmo TravelLaunched in January 2010 with a vision to offer customized travel solutions for both independent and corporate travelers, Cozmo Travel LLC has fast established a name for itself within the region. With a complete range of world-class products and consultancy services that support businesses and individuals alike, Cozmo Travel reflects the perfect blend of global expertise and local knowledge.Right from travel planning to ticketing services, hotel bookings, visa processing and organizing activities such as excursions and safaris, Cozmo Travel has succeeded in redefining the role of the travel consultant.A member of the Air Arabia Group, Cozmo Travel LLC commenced its operations as a full-fledged IATA certified travel agency on 26 May, 2010 in Sharjah. Cozmo Travel currently holds a portfolio of 39 branches in the GCC with 37 branches operating out of the UAE, seven branches in Saudi Arabia, three in Qatar, two in Kuwait and one in Bahrain. With our rapid expansion plans, this count will continue to grow.In addition to offering our own host of travel management solutions, we are also the fulfillment partner for Air Arabia Holidays and handle the operations for 28 of Air Arabias ticketing sales shops, including city check-in facilities, in the region. We take pride in expanding our network including Air Arabia sales shops to more than 67 branches in five countries within a span of only five years.

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