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Japanese Sales/Customer Support

1.00 to 10.00 Years   Abu Dhabi, United Arab Emirates   31 Jul, 2023
HYCM
1 Jobs Openings
Job LocationAbu Dhabi, United Arab Emirates
EducationNot Mentioned
SalaryNot Mentioned
IndustryTrading & Commodity Trading; Sales Outsourcing
Functional AreaNot Mentioned

Job Description

HY Services on behalf of HYCM, an international brand with offices around the globe, is in search for an enthusiastic Japanese Sales/Customer Support.Key Responsibilities:ÿ

  • Provides Japan customer support through phone, e-mail correspondence and online chats.
  • Able to handle a data base of clients (Client management).
  • Provides answers to customers by identifying problems; researching answers; guiding customer through corrective steps.
  • Liaison with other departments to ensure customers concerns are addressed.
  • Assisting in the preparation of legal contracts for clients.
  • Maintaining up to date financial news on a daily/weekly/monthly basis.
  • Acts as first point of contact and resolves where possible customer complaints.
  • Provides quality service and support in a variety of areas including but not limited to System/technical troubleshooting, Login/Account issues, Accounting (deposits and withdrawals) and overall trading.
  • Utilizing tools and resources in resolving customer inquiries in a timely and accurate manner.
  • Contributes to the overall customer satisfaction by ensuring high level of customer service in every transaction (phone/email).
  • Other ad-hoc duties as needed.

Keyskills :

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