Other Ad-Hoc tasks given by management in related field.
Job Specific Responsibilities:
Serve as the first point of contact for walk-in customers seeking technical assistance.
Analyze and resolve end user hardware and software computer problems in a timely and accurate fashion.
Troubleshoot hardware and software issues in person, remotely and via phone.
Offer daily operations and systems support to users.
Perform daily operational checklist from school to confirm the operational readiness at school
Properly escalating unresolved incidents to the next level of support.
Follow-up and update customer status and information
Verify functionality of hardware and software components.
Administer and support network operations.
Coordinate and follow up resolution for open/pending incidents.
Ensure proper recording, documentation and closure.
Other tasks:Onsite support specialist also responsible on conducting IT based trainings to users and IT support during any training or special function conducted . IT onsite support specialist is responsible for doing daily checklist to make sure the site is ready for operation. They have to report on a daily basis to IT support lead about the status of checklist.
Educational Qualification:
BSc degree or diploma in computer science, IT, Electronics, Computer engineering or any equivalent degree.
CCNA ( it will be a plus)
Google Administrator
ITIL v3 foundation
Experience:
1-3 years in field and relevant related IT functional areas; A technical associate/undergraduate degree or equivalent relevant experience preferred
