| Job Location | Abu Dhabi, United Arab Emirates |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Telecommunications |
| Functional Area | Not Mentioned |
1)˙˙˙˙˙IT Onsite support specialist˙Job Specific Responsibilities:?˙˙˙˙˙˙˙˙˙˙˙˙Serve as the first point of contact for walk-in customers seeking technical assistance.?˙˙˙˙˙˙˙˙˙˙˙˙Analyze and resolve end user hardware and software computer problems in a timely and accurate fashion.?˙˙˙˙˙˙˙˙˙˙˙˙Troubleshoot hardware and software issues in person, remotely and via phone.?˙˙˙˙˙˙˙˙˙˙˙˙Offer daily operations and systems support to users.?˙˙˙˙˙˙˙˙˙˙˙˙Perform daily operational checklist from˙@ location to confirm the operational readiness of CLIENT at˙@ location?˙˙˙˙˙˙˙˙˙˙˙˙Properly escalating unresolved incidents to the next level of support.?˙˙˙˙˙˙˙˙˙˙˙˙Follow-up and update customer status and information?˙˙˙˙˙˙˙˙˙˙˙˙Verify functionality of hardware and software components.?˙˙˙˙˙˙˙˙˙˙˙˙Administer and support network operations.?˙˙˙˙˙˙˙˙˙˙˙˙Coordinate and follow up resolution for open/pending incidents.?˙˙˙˙˙˙˙˙˙˙˙˙Ensure proper recording, documentation and closure.˙Other tasks: Onsite support specialist also responsible on conducting IT based trainings to users and IT support during any training or special function conducted by CLIENT˙. IT onsite support specialist is responsible for doing daily checklist to make sure the site is ready for CLIENT operation. They have to report on a daily basis to IT support lead about the status of checklist.al Qualification:?˙˙˙˙˙˙˙˙˙˙˙˙BSc degree or diploma in computer science, IT, Electronics, Computer engineering or any equivalent degree.?˙˙˙˙˙˙˙˙˙˙˙˙CCNA?˙˙˙˙˙˙˙˙˙˙˙˙Google Administrator?˙˙˙˙˙˙˙˙˙˙˙˙ITIL v3 foundation˙Experience:?˙˙˙˙˙˙˙˙˙˙˙˙3-5 years in field and relevant related IT functional areas; A technical associate/undergraduate degree or equivalent relevant experience preferred.˙˙
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