| Job Location | Abu Dhabi, United Arab Emirates |
| Education | Bachelor's degree / higher diploma |
| Salary | $1,000 - $1,500 |
| Industry | Telecommunications |
| Functional Area | Not Mentioned |
IT Support Specialist ( Arabic Speaker Females Only )?Job Specific Responsibilities:?Serve as the first point of contact for walk-in customers seeking technical assistance.?Analyze and resolve end-user hardware and software computer problems in a timely and accurate fashion.?Troubleshoot hardware and software issues in person, remotely and via phone.?Offer daily operations and systems support to users.?Perform daily operational checklist from @ location to confirm the operational readiness of CLIENT at @ location?Properly escalating unresolved incidents to the next level of support.?Follow-up and update customer status and information?Verify functionality of hardware and software components.?Administer and support network operations.?Coordinate and follow up resolution for open/pending incidents.?Ensure proper recording, documentation and closure.Other tasks: Onsite support specialist also responsible on conducting IT-based training to users and IT support during any training or special function conducted by CLIENT . IT onsite support specialist is responsible for doing daily checklists to make sure the site is ready for CLIENT operation. They have to report on a daily basis to IT support lead about the status of the checklist.
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